IT Support Technician

Overview

Baker Tilly Virchow Krause, LLP (Baker Tilly) is a leading advisory, tax and assurance firm whose specialized professionals guide clients through an ever-changing business world, helping them win now and anticipate tomorrow. Headquartered in Chicago, Baker Tilly, and its affiliated entities, have operations in North America, South America, Europe, Asia and Australia. Baker Tilly is an independent member of Baker Tilly International, a worldwide network of independent accounting and business advisory firms in 145 territories, with 34,700 professionals. The combined worldwide revenue of independent member firms is $3.6 billion. Visit bakertilly.com or join the conversation on LinkedIn , Facebook and Twitter .

Under the general supervision of the IT Manager, the IT Specialist provides service desk and desk side support to practitioners. He/she is also responsible for the operation of desktops, laptops, and peripheral equipment and for hardware and software installation and repair.

It's an exciting time to join Baker Tilly!

Baker Tilly Annual Report 2018

Responsibilities

Under direct supervision from senior team members, provide service desk support and resolve problems to practitioner's satisfaction

  • Monitor and respond quickly and effectively to requests received through the IT helpdesk
  • Troubleshoot and resolve all problems encountered with hardware and software. Escalate requests to the appropriate party, as needed. Replace or repair defective parts and equipment
  • Provide on-site desktop/laptop support including new hardware setup, imaging, and deployment
  • Provide minor telecom system support including mobile devices, voicemail and user programming
  • Utilize and maintain ServiceNow

Assist with on-boarding and off-boarding of users
  • Ensure work station has computer, monitor, keyboard, mouse, desk phone, and any additional specialized equipment. Install, test and configure new workstation, peripheral equipment and software
  • Conduct technology training for new user
  • Ensure all documented processes are followed to ensure Baker Tilly's data and assets are protected

Provide support to the Technology team
  • Maintain inventory of all equipment, software and software licenses
  • Conduct briefings and demonstrations for uses to enhance system productivity
  • Assist in the development of training coursework and materials

Maintain and expand knowledge base in area of expertise
  • Successful completion of initial start-up plan, to develop a solid understanding of the organization's core technologies
  • Attend courses to develop and keep skills and knowledge current
  • Comply with continuing education requirements
  • Increase efficiencies, technical ability and interpersonal skills

Other duties
  • Special projects as requested


Qualifications

  • Associate's degree in a field such as Computer Technology or related field. Certifications such as MCP, A+, and HDI Support Center Specialist preferred
  • Minimum of one (1) year prior experience with providing workstation support
  • Ability to work independently or as part of a team effectively
  • The ability to prioritize, be attentive to details, maintain confidentiality, and provide exceptional client service is required
  • Sound written and verbal communication skills necessary to effectively interface with all levels of Firm management, practitioners, clients, and other external business contacts
  • Strong analytical and organizational skills are necessary
  • A sense of urgency and a commitment to timely completion of projects. Attention to detail along with a commitment to quality and confidentiality


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