IT Support Intern

Bai Brands is the leading innovator in the beverage landscape with a line of healthy drinks that are flavorful, low calorie, and infused with antioxidants from coffee's superfruit. Listed in the top 20 of Forbes record of America’s Most Promising Companies in 2015, now is the time to join our audacious and tenacious team!

Overall Responsibility:
We are looking for an IT Support Intern to provide desktop user support and general IT services. This will be a paid internship (15-20 hours per week), flexible around school schedules. The IT Support Intern will report directly to the IT Manager.

Key Areas of Responsibility:
• Answer IT support calls and emails
• End-user desktop/laptop support for all PC and Apple hardware, software, peripherals, printing, and network issues
• Helpdesk/Troubleshooting for applications on a Windows/Apple platform
• Create and administer new user accounts
• Create and maintain How-To, FAQ, and other support related documentation
• Purchase and setup new laptops, peripherals, and software and maintain laptop images
• Support all existing business applications
• Tackle other technology assignments as needed
• Remote work at satellite offices and off-hour maintenance

• Current student with a major or minor in Computer Technology or a similar field
• Able to work a minimum of 2 days
• Excellent problem solving skills
• Good communication skills both written and verbal are required
• Ability to work independently with minimal supervision and ability to multi-task
• Experience with computer operating systems (Windows, OS X, etc.)
• Familiarity with PC and Apple hardware and peripherals
• Basic networking knowledge
• Knowledge of Office 365 / MS Office Suite and MS Outlook / Google Apps / Dropbox

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