VDI Systems Administrator, Journeyman

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The role of the Cloud System Administrator (Journeyman) will support all operation aspects of the virtual / cloud administration in the enterprise to include event management, system upgrades, incident management, and day-to-day Operations & Sustainment of the enterprise virtual environment. The candidate will also be responsible for assisting in the deployment of patches into the production environment. The Cloud System Administrator will work hand-in-hand with Principal System Administrators, Test/Lab Engineers, and Engineering in all things respective of the system production environment. This position will report to the O&S Support Manager.

  • Tier II – III O&S responsibility of the Production Cloud System (virtualized desktop infrastructure) Environment including establishing and maintaining configuration, and recovery documentation for designated systems
  • Serve as the initial Service Desk escalation point for all Cloud System issues related to the Desktop Initiative Solution
  • Support the update, maintenance, and management of hypervisor hosts in support of Cloud System (virtualized desktop infrastructure) solutions
  • Support management of the Citrix XenApp and Microsoft Remote Desktop Services
  • Maintain and support Citrix Services, Windows Failover Clustering, and SQL AlwaysOn administration
  • Manage and secure Microsoft Windows Server including Microsoft Group Policy in a virtual / cloud environment and using PowerShell scripting to manage Windows Servers and Citrix applications
  • Support the Windows user logon process and manage roaming profiles
  • Implement and support load balancing for XenApp/XenDesktop services
  • Monitor, evaluate, and remediate system health concerns of the Cloud System within the environment
  • Maintain, document, and implement department processes and procedures associated with administration of the VDI
  • Support compliance with policies and procedures including DoD STIG requirements
  • Resolve problem and error conditions promptly and appropriately
  • Perform other related duties as required
  • Flexibility is a must and after hours on-call may occur

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