User Transition Specialist - Senior
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The role of a User Transition Specialist is to facilitate the transition of groups of end users to an enterprise virtual desktop system. This involves participation as a member of a full transition team, communicating with the Government and project management, and directly interfacing with users and their management at individual sites.
The User Transition Specialist must be a skilled Windows Systems Administrator familiar with Active Directory, Exchange, SharePoint, Citrix, and other technologies used in the project baseline, and will be trained in the details of the system's implementation, and the specific tools the Team is using to transition user data and identity to the new system. The User Transition Specialist will be responsible for scheduling and supporting user transitions at multiple sites, and will support other Transition Team members migrating an agency's general user populations. The User Transition Specialist will work with the engineers, vendors and customer site support engineers to help resolve complex issues. Approximately 50% travel is required, for up to 60 days at a time. Candidate should remain flexible as they may be required to shift support from one customer to another or provide matrix support to the larger program.
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