Unified Communications systems Engineer
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The role of a Unified Communications Systems Engineer (Expert) is to serve as the overarching Subject Matter Expert for all Unified Communications issues on a specific set of agency Task Orders. The position will work directly with multiple Vendors (E.g., Microsoft, Cisco, Polycom, others) and program engineering resources to design and integrate Unified Communications solutions that allow interoperability between multiple technology baselines and legacy implementations. This position includes leadership of a small, talented staff and will involve hands-on work to configure and resolve technically complex Unified Communications solutions for Intelligence Community customers using the latest UC technologies (e.g., Skype for Business phones, Cisco Unified Call Manager, and multiple VTC solutions).
Serve as the overarching Unified Comms expert on Task Orders for all issues related to the Unified Communications environment within the Desktop solution. Designs, documents, installs, maintains, and troubleshoots complex high availability hardware and software for Unified Communications Works directly with Vendors/OEMs, engineering staff, and User Transition personnel for integration improvements to the solution, as well as O&M for legacy equipment. Identify issues and create improvement processes to reduce incident outage times Mentor junior personnel across the program from both Engineering and Operations; perform On-the-Job training for staff Ensure compliance with policies and procedures including DoD STIG requirements Develop and maintain documentation of all processes associated with administration of the communications and system networks and duties performed by network & system administrators Perform other duties as assigned.
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