Tier 1 Analyst (Journeyman)

Job Description

Join BAE Systems' Intelligence and Security Sector and be a part of the team that solves some of the world's most complex technical challenges. Are you one of the many who finds solving Security challenges personally rewarding? The Intelligence and Security Sector is searching for a Tier 1 Analyst. This role provides customer service representative support for customer Service Desk operations. This role requires an individual that is customer oriented and familiar with using desktop software applications such as web browsing and client software, and IT Service Management software such as JIRA, ServiceNow, or Remedy. This individual should be detail oriented in order to capture customer inquiries appropriately. Role requires excellent oral and written communication skills and command of the English language. Personnel work first, second, third, and weekend shift work to support 24x7x365 support

This role provides customer service representative support for customer Service Desk operations. This role requires an individual that is customer oriented and familiar with using desktop software applications such as web browsing and client software, and IT Service Management software such as JIRA, ServiceNow, or Remedy. This individual should be detail oriented in order to capture customer inquiries appropriately. Role requires excellent oral and written communication skills and command of the English language. Personnel work first, second, third, and weekend shift work to support 24x7x365 support.

Primary Responsibilities:

  • The role is responsible for interacting with customers to handle service inquiries and problems.
  • Duties include examining customer problems and implementing appropriate corrective action to initiate a repair or return
  • This role analyzes recurring problems and initiates solutions for preventing reoccurrence.
Typical Education & Experience
Typically a Bachelor's Degree and 4 years work experience or equivalent experience

Required Skills and Education
  • Candidate must have BS with a minimum of 4 years of prior relevant experience or Masters with at least 2 years of prior relevant experience.
  • Position requires on-site performance in the WMA
  • Position requires a clearance with polygraph, must be eligible for crossover, and must meet the intelligence Community Directive (ICD) 704, Personnel Security
  • Position requires personnel have U.S. Citizenship
  • Experience with the Intelligence Community preferred
About BAE Systems Intelligence & Security
BAE Systems Intelligence & Security, based in McLean, Virginia, designs and delivers advanced defense, intelligence, and security solutions that support the important missions of our customers. Our pride and dedication shows in everything we do-from intelligence analysis, cyber operations and IT expertise to systems development, systems integration, and operations and maintenance services. Knowing that our work enables the U.S. military and government to recognize, manage and defeat threats inspires us to push ourselves and our technologies to new levels. That's BAE Systems. That's Inspired Work. Equal Opportunity Employer/Females/Minorities/Veterans/Disabled/Sexual Orientation/Gender Identity/Gender Expression. To see Inspired Work in action, visit www.baesystems.com and follow us on Facebook: www.facebook.com/baesystemsintel.


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