The operations support engineer will be part of an integrated operations & sustainment team providing critical 24x7 mission support to our customer and will interface with engineering resources located at other facilities. Additionally provide SSC support to include providing user support and customer service on customer-supported computer applications and platforms. Troubleshoot problems and advise on the appropriate action. Provide initial assessment, triage, research, providing technical assistance and support related to computer systems, hardware, or software. Respond to queries, isolates problem, and determine/implement solution.
This position requires strong LINUX & UNIX OS experience operating in a DELL or HP blade server environment. The selected candidate will maintain and/or monitor NETAPP storage devices, robotic archives, and associated network components. Will be responsible for investigation into operational issues and performing problem escalation with vendor, factory, on-site and east coast based Subject Matter Experts (SME) as required. Routine tasks include performance of system start-up and shutdown, system monitoring, problem diagnosis and troubleshooting, collection of problem information, writing discrepancy reports, support system back-up/restore activities and will support performance metrics collection to include daily status reporting. The selected candidate will also support external interface troubleshooting, develop workarounds to user problems, coordinate with third party maintenance providers, and other operational support activities including software installations and upgrades.
Additional duties as required. Shift work required. 12 hour shifts
Typical Education & Experience
Typically a Bachelor's Degree and 2 years work experience or equivalent experience
Required Skills and Education
- Bachelors Degree and 2 years of work experience or equivalent experience
- Strong LINUX/UNIX OS system administration experience
- Strong troubleshooting skills
- Excellent customer facing skills
- Ability to work well in a team environment
- Security + certification (current)
- Must be willing and able to work shift work
- 12 hour rotating shifts
Preferred Skills and Education
- Experience with Oracle or other relational databases
About BAE Systems Electronic Systems
BAE Systems is a premier global defense and security company with approximately 90,000 employees delivering a full range of products and services for air, land and naval forces, as well as advanced electronics, security, information technology solutions and customer support and services.
The Electronic Systems (ES) sector spans the commercial and defense electronics markets with a broad portfolio of mission-critical electronic systems, including flight and engine controls; electronic warfare and night vision systems; surveillance and reconnaissance sensors; secure networked communications equipment; geospatial imagery intelligence products and systems; mission management; and power-and energy-management systems. Headquartered in Nashua, New Hampshire, ES employs approximately 13,000 people globally, with engineering and manufacturing functions primarily in the United States, United Kingdom, and Israel. Equal Opportunity Employer/Females/Minorities/Veterans/Disabled/Sexual Orientation/Gender Identity/Gender Expression
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