Sr. Field Service Specialist

· Provide on-site technical support for software and hardware installs, hardware moves, add or changes of hardware/software for the end-user community.

  • Address Incident tickets to include break/fix issues.
  • Provide mobile device support to include iPhone/ iPad/Surface Pros/Droid.
  • Resolve printer issues namely paper jams, connectivity issues and printer maintenance.
  • Update asset inventory via ticketing system database.
  • Extensive knowledge and experience with Active directory.
  • Provide desk-side assistance to executive staff.
  • Develop and/or update operational procedural documentation as needed to reflect new or modified procedures.
  • Advanced network troubleshooting.
  • Performs timely and accurate support functions and supplemental project or emergency work.
  • Adheres to standards as defined in standard operating procedures to ensure standardized support.
  • Identify pain points or persistent issues and escalate as required.
  • Provide assistance/data to ECC during critical incidents.
  • Work with project manager and/or 3rd party vendors to manage mass moves or infrastructure projects.
  • Familiar with VoIP technologies: setup, troubleshooting and configuration.
  • Work as an extended resource or liaison to other IT Support teams to setup, troubleshoot, install/upgrade, decommission, and configure equipment namely: servers, telephony and network.
  • May develop and share best practices in an effort to recommend new procedures.
  • Provide weekly reports to immediate supervisor and disseminate information to on-site staff.
  • Act as a point of escalation for technical and other team related issues.
  • Perform proactive trend analysis to assist in the Problem Management process.

Required Skills and Education · Extensive Knowledge of Windows OS

  • Ability to travel locally may be required.
  • Excellent analytical skills.
  • Excellent troubleshooting skills, hardware and software.
  • Excellent communication skills; oral and written. The ability to interface with Executive Management.
  • Continually works to deliver an exceptional customer service experience.
  • Ability to work well with others and in a team environment.
  • Extensive networking skills.
  • Ability to operate with some latitude for independent judgment and action required.
  • Actively seeks input and feedback, listens, takes action and keeps others informed in a timely manner.
  • Provide mentorship to junior Field Service staff.
  • Provide weekly status report to management on activities and any issues.
  • Basic project management skills.
  • Adheres to standards as defined in standard operating procedures to ensure standardized support.

Preferred Skills and Education 11+ Years experience with High School Diploma or 5+ Years experience with BS About BAE Systems, Inc. BAE Systems is a premier global defense and security company with approximately 90,000 employees delivering a full range of products and services for air, land and naval forces, as well as advanced electronics, security, information technology solutions and customer support and services. People are the greatest asset in any Company. BAE Systems is committed to hiring and retaining a diverse workforce. Equal Opportunity Employer/Females/Minorities/Veterans/Disabled/Sexual Orientation/Gender Identity/Gender Expression EEO Career Site Equal Opportunity Employer. Minorities . females . veterans . individuals with disabilities . sexual orientation . gender identity . gender expression

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