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The position is an excellent opportunity for a subject-matter expert to refine their skillset on a leading edge program with opportunities for leadership and growth. The role of a SharePoint Systems Administrator (Principal) shall serve as the key escalation point for all Active Directory issues. This position will report to the Manager O&S Support.
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- Mentors and serves as an escalation point for Jr. System Engineers & System Administrators
- Advises management on situations that may require additional support or escalation including managing the process for internal/external communications for critical incidents and emergency activities
- Manages vendor relationships as it depends on daily operational needs. Review survey feedback to improve services, tools, and support user experience
- Identifies issues and creates improvement processes to help with the reduction of incident outage times
- Establishes and recommends configuration and recovery documentation for designated areas of responsibility
- Provides leadership, expertise, and strategic guidance on critical operations that span multiple systems and groups
- Optimizes performance and availability standards through implementing appropriate technical solutions through continual service improvement
- Ensures compliance with policies and procedures including DoD STIG requirements
- Provides On‐the‐Job training to staff, as needed
- Creates, documents, and implements department process, and procedures associated with administration of the duties assigned
- Perform other duties as assigned
Flexibility is a must and after hours on-call may occur