Service Level Manager

Job Description

BAE Systems is looking for a Service Level Manager for the upcoming ESITE ISEO opportunity. This position is responsible for developing, delivering, maintaining, and monitoring Service Level Agreements (SLAs) for the program. Tasks include developing and delivering recommendations for appropriate service level targets to the customer that support the defined SLA thresholds

Typical Education & Experience
Typically a Bachelor's Degree and 4 years work experience or equivalent experience

Required Skills and Education
Experience with the following Service Level Management activities:

  • Identifying Service Level requirements
  • Development Service Level Agreements
  • Coordinating SLAs with internal and external customers
  • Identifying metrics to monitor and manage the SLAs
  • Developing reports to provide insight into the level of success in meeting the SLAs

Understanding of Information Technology Infrastructure Library (ITIL) practices and priciples

Strong written and verbal communication skills

Ability to work well in a fast-paced team environment.

Candidate must hold a current Security+ or greater certification, and be enrolled in the Continuing Education (CE) program through CompTIA in accordance with DOD 8570.01-M.

Preferred Skills and Education
Basic understanding of the following ITIL concepts:
  • Service Strategy
  • Availability Management
  • Capacity Management
  • Service Continuity Management
ITIL certification is a plus.

About BAE Systems Intelligence & Security
BAE Systems Intelligence & Security, based in McLean, Virginia, designs and delivers advanced defense, intelligence, and security solutions that support the important missions of our customers. Our pride and dedication shows in everything we do-from intelligence analysis, cyber operations and IT expertise to systems development, systems integration, and operations and maintenance services. Knowing that our work enables the U.S. military and government to recognize, manage and defeat threats inspires us to push ourselves and our technologies to new levels. That's BAE Systems. That's Inspired Work. Equal Opportunity Employer/Females/Minorities/Veterans/Disabled/Sexual Orientation/Gender Identity/Gender Expression. To see Inspired Work in action, visit www.baesystems.com and follow us on Facebook: www.facebook.com/baesystemsintel.


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