Senior Voice/Data Communications Engineer
The senior voice/data communications engineer will support the developmentand enhancement of eVoIP systems on the BroadSoft platform;product integration; emerging technology research; and support andresearch of new security requirements. This position will work under theguidance of an engineering manager to support new projects, provide expertlevel analysis of emerging technologies, vendor software and equipment. The seniorengineer is considered an expert in subject matter as evidenced through acombination of recent work experience, education and industry certifications.
Thisposition will also serve as a point of escalation for service requests notresolved by the help desk team; identify the root cause and resolution ofcomplex technical VoIP problems. Additionally, position will performconfiguration and implementation of test, deployment, and/or productionenvironments in support of O&M activities; deployment of operationalsystems within the customer base; maintenance of Continuity of Operations(COOP) readiness; and adhere to Service Level Agreements (SLAs).
Minimum Education and Experience Bachelor’s Degree and 8 years work experience or equivalent experience Required Skills and Education The candidate must demonstrate self-initiative and a team player attitude and possess and/or become proficient with the BroadSoft BroadWorks platform. The position will provide Tier 3 issues may include the following devices, applications and/or processes:
BroadWorksconfiguration and support Voice
Messaging configuration and support Networking LAN/WAN
QoS support Mobile devices Installation engineering and support System backups and maintenance Monthlyapplication patching and maintenance release implementation End-User Support
Tier 3 user support for EVoIP applications, features and services via moves,adds, changes, deletes (MACD) BroadWorks
Call Center site Preferred Skills and Education The selected Communications Engineer must have a BS or 12 years of experience. Must have a minimum of ten years related telecommunications with VOIP experience.
Desired experience: Telecommunications/VoIP experience with: BroadSoft, BroadWorks or BroadCloud Unified Communications experience with: BroadSoft, Cisco Call Manager, Interactive Intelligence or other hosted UC platform
About BAE Systems Intelligence & Security BAE Systems Intelligence & Security, based in McLean, Virginia, designs and delivers advanced defense, intelligence, and security solutions that support the important missions of our customers. Our pride and dedication shows in everything we do—from intelligence analysis, cyber operations and IT expertise to systems development, systems integration, and operations and maintenance services. Knowing that our work enables the U.S. military and government to recognize, manage and defeat threats inspires us to push ourselves and our technologies to new levels. That’s BAE Systems. That’s Inspired Work.
Equal Opportunity Employer/Females/Minorities/Veterans/Disabled/Sexual Orientation/Gender Identity/Gender Expression. To see Inspired Work in action, visit www.baesystems.com and follow us on Facebook: www.facebook.com/baesystemsintel. EEO Career Site Equal Opportunity Employer. Minorities . females . veterans . individuals with disabilities . sexual orientation . gender identity . gender expression
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