Connect the people who matter to the data they need the most. At BAE Systems Intelligence & Security, our cutting edge teams are providing customers with the latest technologies in cloud, cyber, software development and virtualization to enhance intelligence collaboration and make the world a safer place. We’re ready for any challenge – are you game? Join us and learn what Inspired Work is all about.
The qualified candidate will be responsible for performing hands-on quality assurance audits, audit development, quality reporting, and assist in Continual Service Improvement (CSI) efforts for IT services, and processes. The Quality Engineer also works to develop, improve, and mature the Quality Program, provide guidance and promote service quality initiatives, and works to ensure appropriate quality controls, risk mitigation mechanisms, and continuous improvement efforts are in place program wide. The Quality Engineer supports multiple program service areas engaged in IT Service Strategy, Service Design, Service Transition, Service Operations, and CSI. The successful candidate will be required to develop and lead quality assurance efforts to include; Service Level Agreement (SLA) compliance audits, contract deliverable audits, process compliance audits, service performance audits, and audits of end user satisfaction efforts. Additionally, the Quality Engineer leads technical system development process assessments, identifies areas of opportunity for quality improvement, and manages and leads quality investigations and analysis The Quality Engineer will also be expected to share knowledge of Industry Best Practice, quality assurance tools and techniques, and quality methodologies in order to promote a quality mindset across the program.
Lead continued development and implementation of program quality initiatives. Identify and develop necessary updates to deliverables and communicate, plan, and implement new or updated quality processes. Develop and maintain audit schedule, perform audits as program/customer needs dictate, write and issue assessment reports and findings, and manage activities surrounding remediation of assessment observations and findings.
Engage Service Delivery Managers, Task Order Managers, Process Owners, team members, and program/customer leadership in quality activities, during both planned assessments and ad hoc investigations. Develop meaningful success metrics and robust scorecards for communication of status. Apply results of assessments toward quality improvement efforts.
Lead efforts to ensure that new and modified services and processes are engineered with quality in mind. Design quality requirements, quality plans, and quality check points to ensure adequate controls and resulting outputs. Perform quality reporting to program customer leadership. Utilize performance information (service failures/faults, process audit results, customer satisfaction survey results,etc.) to ensure that quality procedures performed by all engineering, transition, and operations teams are complete and robust.
Understand and implement advanced quality tools such as control plans, statistical process control, statistical sampling and analysis, risk analysis, etc. to ensure processes are designed, deployed,and operated to maximize quality. Prioritize services and process areas for improvement based on performance data, experience and potential program risk. Perform benchmarking activities as appropriate to ensure that service and process quality outputs meet or exceed program and/or industry standards. Develop, implement, and manage joint quality review forums with client, ensuring analysis of appropriate indicators and resulting in meaningful improvement actions. Serve as Quality Engineering Subject Matter Expert.
Minimum Education and Experience Bachelor’s Degree and 12 years work experience or equivalent experience Required Skills and Education 12+ years of relevant experience in process and quality engineering experience using multiple quality improvement methodologies, tools, and techniques to drive significant change and improvement. Proven ability to lead diverse cross-functional teams in quality improvement projects. Experience developing and analyzing quality performance metrics.
Experience in corrective action plan implementation, root cause analysis and basic statistics. Experience developing and managing document management processes and procedures. Ability to multi-task in a dynamic environment. Ability to manage relationships with multiple levels of management Experience working in large federal government organizations. Experience with Microsoft SharePoint and other MS Office Suite tools. Excellent analytical, planning, presentation, writing, and communication skills.
Preferred Skills and Education · Solid background in quality assurance or business process development
- PMP, Six Sigma/Lean Certifications, CISA, CGEIT certifications highly desired
- IT Infrastructure Library (ITIL) certifications highly desired
- ITIL v.3 Foundation level desired
About BAE Systems Intelligence & Security BAE Systems Intelligence & Security, based in McLean, Virginia, designs and delivers advanced defense, intelligence, and security solutions that support the important missions of our customers. Our pride and dedication shows in everything we do—from intelligence analysis, cyber operations and IT expertise to systems development, systems integration, and operations and maintenance services. Knowing that our work enables the U.S. military and government to recognize, manage and defeat threats inspires us to push ourselves and our technologies to new levels. That’s BAE Systems. That’s Inspired Work.
Equal Opportunity Employer/Females/Minorities/Veterans/Disabled/Sexual Orientation/Gender Identity/Gender Expression. To see Inspired Work in action, visit www.baesystems.com and follow us on Facebook: www.facebook.com/baesystemsintel. EEO Career Site Equal Opportunity Employer. Minorities . females . veterans . individuals with disabilities . sexual orientation . gender identity . gender expression
Back to top