Project Mgr I - Tech

Connect the people who matter to the data they need the most. At BAE Systems Intelligence & Security, our cutting edge teams are providing customers with the latest technologies in cloud, cyber, software development and virtualization to enhance intelligence collaboration and make the world a safer place. We're ready for any challenge – are you game? Join us and learn what Inspired Work is all about.

Communicate and manage externally (with customer):

  • Existing service delivery problems, including customer complaints.
  • RCAs.
  • Work in progress, including incidents, service requests, changes, and problems.
  • Service descriptions and alignment of service delivery.
  • Overall customer status and satisfaction.

Communicate and manage internally:

  • Existing service delivery problems, including customer complaints.
  • Work in progress, including incidents, service requests, changes, and problems.
  • Overall customer status and satisfaction.

Maintain and improve:

  • Customer specific documentation (i.e. runbooks, KBA, etc)
  • Escalation and customer contact information.

Champion ITIL Change Management for customer to include awareness, understanding, and integration of customer changes performed change activity and schedule.

Identify, participate and as necessary escalate:

  • Opportunities for service delivery improvements, including process, procedure, and technical architecture
  • Customer concerns
  • SLA breaches
  • Recurring service delivery issues or systems performance issues
  • Customer-specific risks (risk reports)

Must be comfortable speaking with customers and their representation. Additionally must be conformable presenting in front of large groups. Other duties as assigned. Reports directly to the Operational-Level Agreement (OLA) Manager.


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