Supports the Defense Information Systems Agency (DISA) Tactical Mission Manager (TMM), providing 24/7/365 technical and operational support to tactical customers accessing DoD Gateway facilities. Personnel shall provide subject matter expertise to a complex IP-Based SATCOM network. Responsibilities include: Performing IP network configurations; creating modem configuration files, switch/router configuration files and voice equipment configurations; system monitoring, remote terminal activation, customer problem tracking, and network problem resolution. The contractor shall be responsible for remotely accessing and de-accessing users into the IP/SATCOM networks and assisting users with troubleshooting SATCOM and IP network problems. Candidate will be "mission essential" and must be willing to support 12, 10, or 8hrs shifts based upon the requirement and resources available.
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