NetScaler Systems Administrator, Journeyman

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The role of the NetScaler Administrator will support all operation aspects of the NetScaler environment to include event management, system upgrades, incident management, and day-to-day Operations & Sustainment of the enterprise NetScaler environment. The candidate will also be responsible for assisting in the implementation of patches into the Production environment. The NetScaler Administrator will work hand-in-hand with Principal NetScaler System Administrators, Test/Lab Engineers, and Engineering in all things respective of the NetScaler environment. This position will report to the O&S Support Manager.

  • Tier II – III O&S responsibility of the Production NetScaler Environment including maintaining configuration and recovery documentation for designated systems
  • Serve as the initial escalation point for NetScaler issues related to the Desktop Initiative Solution
  • Provide updates and maintenance of the NetScaler, XenDesktop, and VDI (virtualized desktop infrastructure) solutions
  • Monitor, evaluate and remediate any health concerns within the NetScaler environment
  • Maintain documentation of all processes associated with administration of the CITRIX NetScaler solution
  • Support compliance with policies and procedures including DoD STIG requirements
  • Support problem and error condition resolution
  • Perform other related duties as required
  • Flexibility is a must and after hours on-call may occur

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