NetScaler Systems Administrator, Journeyman
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The role of the NetScaler Administrator will support all operation aspects of the NetScaler environment to include event management, system upgrades, incident management, and day-to-day Operations & Sustainment of the enterprise NetScaler environment. The candidate will also be responsible for assisting in the implementation of patches into the Production environment. The NetScaler Administrator will work hand-in-hand with Principal NetScaler System Administrators, Test/Lab Engineers, and Engineering in all things respective of the NetScaler environment. This position will report to the O&S Support Manager.
- Tier II – III O&S responsibility of the Production NetScaler Environment including maintaining configuration and recovery documentation for designated systems
- Serve as the initial escalation point for NetScaler issues related to the Desktop Initiative Solution
- Provide updates and maintenance of the NetScaler, XenDesktop, and VDI (virtualized desktop infrastructure) solutions
- Monitor, evaluate and remediate any health concerns within the NetScaler environment
- Maintain documentation of all processes associated with administration of the CITRIX NetScaler solution
- Support compliance with policies and procedures including DoD STIG requirements
- Support problem and error condition resolution
- Perform other related duties as required
- Flexibility is a must and after hours on-call may occur
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