ISL Service Administrator

Job Description
Monitor a global network, identifying and reporting technical and non-technical issues. Analyze and troubleshoot issues identified by monitoring tools for quick resolution or escalation. Ability to communicate issue statuses with technical and non-technical staff. Report issues by utilizing a trouble-ticketing system and manage issues from reporting through resolution.

Typical Education & Experience
Typically a Bachelor's Degree and 4 years work experience or equivalent experience

Required Skills and Education
Candidate must have a solid background supporting Windows Server 2012/2016. Provide excellent communication both internally with the team and management, as well as externally with the customers. Demonstrate strong organizational, analytical and problem-solving skills in order to evaluate situations, make recommendations and take prompt, effective corrective action. Demonstrate good planning skills by ensuring the appropriate scheduling of resources. Demonstrate effectiveness in maintaining a well-organized operation to ensure the efficiency and accuracy of the work and information flow; monitor procedures, and implement corrective actions as required.

Preferred Skills and Education
ITIL v3 certification; Security Plus certification; Working knowledge of System Center Operations Manager (SCOM)

About BAE Systems Intelligence & Security
BAE Systems Intelligence & Security, based in McLean, Virginia, designs and delivers advanced defense, intelligence, and security solutions that support the important missions of our customers. Our pride and dedication shows in everything we do-from intelligence analysis, cyber operations and IT expertise to systems development, systems integration, and operations and maintenance services. Knowing that our work enables the U.S. military and government to recognize, manage and defeat threats inspires us to push ourselves and our technologies to new levels. That's BAE Systems. That's Inspired Work. Equal Opportunity Employer/Females/Minorities/Veterans/Disabled/Sexual Orientation/Gender Identity/Gender Expression. To see Inspired Work in action, visit www.baesystems.com and follow us on Facebook: www.facebook.com/baesystemsintel.


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