Help Desk Anst II

BAE Systems is seeking an IT System Administrator to support the AF Strategic Program Information Services team. The selected applicant will join the IS team as we seek to deliver world-class capabilities for our client and their associated contractors, driving productivity and innovation. This team supports system architecture and design, infrastructure and OS level support, commercial tool integration, and application support. This position will include the following duties and responsibilities:

  • Plans, designs, develops new system architecture. Maintains existing Windows IT systems.
  • Duties may include setting up administrator and service accounts, maintaining system documentation, tuning system performance, and installing software on servers and workstations.
  • Conducts capacity and performance analysis. Provides system configuration change and upgrade recommendations.
  • Uses automated tools and scripts to improve efficiency and accuracy.
  • Work with internal and external organizations to support various customer user level requirements, including resolving elevated end user support requests, and researching and deploying advanced technologies.
  • Business process analysis and system requirements development.
  • Implement approved system security policies to include the configuration of user access and permission across a variety of systems.
  • Monitors application status; support application event triage, monitoring, tracking, and correlation and event characterization and escalation, work with vendors as needed for event resolution. Follows up with customer to ensure issue has been resolved.
  • Provides technical assistance, training and system documentation for users to promote efficient operation of applications.
  • Perform other duties as assigned.

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