Help Desk Anst II

BAE Systems is seeking a Helpdesk Analyst to support the AF Strategic Program Information Services team. The selected applicant will join the IS team as we seek to deliver world-class capabilities for our client and their associated contractors, which will help drive productivity and innovation. This position will help support ICBM applications and systems. The helpdesk analyst responds to user support requests over the phone and through email.

Responsibilities include:

  • Setup and administer user accounts within various systems
  • Learn various systems and applications and assist in the training of end users
  • Analyze and document processes and procedures within the service desk
  • Assist users with building JIRA filters and dashboards
  • Perform other duties as assigned

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