Field Service Tech V

A Field Service Technician will maintain multi-user computer systems that may include coordination with network administrators, operations staff, and customers. This Desk side support position will include issues received by phone call, email or ticketing system. Other responsibilities include but are no limited to:

Setting up administrator and service accounts, maintaining system documentation, tuning system performance, and installing system wide software.

Interacts with users and evaluates vendor products

Makes recommendations to purchase hardware/software, coordinates installation and provides backup recovery.

Install configure, maintain, troubleshoot and documentation of IT related hardware and software to include workstations, scanners, printers, Voice Over IP (VoIP) phones, and Desktop Videoconferencing (DVTC) devices

Provide excellent communication both internally with the team and management, as well as externally with the customers

Demonstrate strong organizational, analytical and problem-solving skills in order to evaluate situations make recommendations and take prompt, effective corrective action.

Have the ability to work independently in a remote location and be a to solve complex problems

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