Field Service Spec

BAE Systems is seeking a Senior IT Field Service Specialist for our Rome, NY location to provide on-site technical support for software and hardware installs, hardware moves, add or changes of hardware/software for the end-user community.

Provide desk-side assistance to executive staff. Address Incident tickets to include break/fix issues.

Provide mobile device support to include iPhone/ iPad/Surface Pros/Droid.

Update asset inventory via ticketing system database.

Extensive knowledge and experience with Active directory.

Windows 2012 Server admin support including building and maintaining License Servers

Ability to troubleshoot Cisco network switches and Patch Cable Panels.

Adheres to standards as defined in standard operating procedures to ensure standardized support.

Identify pain points or persistent issues and escalate as required.

Provide assistance/data to ECC during critical incidents.

Work with project manager and/or 3rd party vendors to manage mass moves or infrastructure projects.

Familiar with VoIP technologies: setup, troubleshooting and configuration.

Work as an extended resource or liaison to other IT Support teams to setup, troubleshoot, install/upgrade, decommission, and configure equipment namely: servers, telephony and network.

Perform proactive trend analysis to assist in the Problem Management process.

Familiar with Disk Encryption software. Resolve printer issues namely paper jams, connectivity issues and printer maintenance.

Excellent troubleshooting skills, hardware and software.

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