Field Service Rep (Transition)
Connect the people who matter to the data they need the most. At BAE Systems Intelligence & Security, our cutting edge teams are providing customers with the latest technologies in cloud, cyber, software development and virtualization to enhance intelligence collaboration and make the world a safer place. We’re ready for any challenge – are you game? Join us and learnwhat Inspired Work is all about.
The role of a User Transition Specialist is to facilitate the transition of groups of end users to an enterprise virtual desktop system. This involves participation as a member of a full transition team, communicating with the Government and project management, and directly interfacing with users and their management at individual sites.
The User Transition Specialist must be a skilled Windows Systems Administrator familiar with Active Directory, Exchange, SharePoint, Citrix, and other technologies used in the project baseline, and will be trained in the details of the system’s implementation, and the specific tools the Team is using to transition user data and identity to the new system. The User Transition Specialist will be responsible for scheduling and supporting user transitions at multiple sites, and will support other Transition Team members migrating an agency’s general user populations. The User Transition Specialist will work with the engineers, vendors and customer site support engineers to help resolve complex issues. Approximately 50% travel is required, for up to 60 days at a time. Candidate should remain flexible as they may be required to shift support from one customer to another or provide matrix support to the larger program. Minimum Education and Experience Bachelor’s Degree and 5 years work experience or equivalent experience Required Skills and Education · Serve as a Senior Level escalation point for all technical issues related to the user transition at a site
- Perform Transition Team activities at a given site
- Assist the User Transition Site Lead in coordinating and managing transitions of user populations
- Perform and support agency user transitions to the enterprise VDI system
- Communicate/coordinate scheduled PM windows with potentially impacted customers
- Assist in writing ITDR plans and execute ITDR plans
- Manage and train junior Transition Team members
Required: 6-8 years of experience in system administration of Windows based solutions; 6-8 years of experience in one or more of the following technologies:
Microsoft Server 2012 R2
Microsoft Windows 7
Microsoft Hyper-V Server
Microsoft DHCP and DNS server role
Preferred Skills and Education · Microsoft Back-end Office (Email, Skype for Business)
- Windows 10 & Microsoft Server 2016
- SQL Database 2014/2016
- Cisco & McAfee Security Appliances
- Dell Networking Appliances
- ITIL Foundation
- Citrix Xen Desktop 7
About BAE Systems Intelligence & Security BAE Systems Intelligence & Security, based in McLean, Virginia, designs and delivers advanced defense, intelligence, and security solutions that support the important missions of our customers. Our pride and dedication shows in everything we do—from intelligence analysis, cyber operations and IT expertise to systems development, systems integration, and operations and maintenance services. Knowing that our work enables the U.S. military and government to recognize, manage and defeat threats inspires us to push ourselves and our technologies to new levels. That’s BAE Systems. That’s Inspired Work.
Equal Opportunity Employer/Females/Minorities/Veterans/Disabled/Sexual Orientation/Gender Identity/Gender Expression. To see Inspired Work in action, visit www.baesystems.com and follow us on Facebook: www.facebook.com/baesystemsintel. EEO Career Site Equal Opportunity Employer. Minorities . females . veterans . individuals with disabilities . sexual orientation . gender identity . gender expression
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