Exchange Systems Administrator Prin

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The role of the Principal Microsoft Exchange System Administrator will support all operation aspects of the MS Exchange in the enterprise to include event management, system upgrades, incident management, and day-to-day Operations & Sustainment of the enterprise virtual environment. The candidate will also be responsible for assisting in the development of patches and executing the implementation of those patches into the production environment. The Senior Microsoft Exchange will work hand-in-hand with System Administrators, Test/Lab Engineers, and Engineering in all things respective of the system production environment. This position will report to the O&S Support Manager.

Specific Responsibilities include, but are not limited to:

  • Tier II – III O&S responsibility of the Production MS Exchange Environment including establishing and maintaining configuration, and recovery documentation for designated systems
  • Provide leadership, expertise, and strategic guidance on critical operations that span multiple systems and groups
  • Serve as the escalation point for all Microsoft Exchange issues related to the Desktop Initiative Solution
  • Work with the Test, Engineer, and Transition teams on the development of patches that will be applied to the Production system
  • Knowledge of related technologies and interfaces to exchange including but not limited to; Citrix Services, Windows Failover Clustering, and SQL AlwaysOn
  • Understanding of the Windows user logon process and experience managing roaming profiles
  • Monitor, evaluate and remediate any health concerns of the Microsoft Exchange within the environment
  • Installs, maintains, and troubleshoots complex high availability systems
  • Optimizes performance and availability standards through implementing appropriate technical solutions through continual service improvement
  • Advises management on situations that may require additional support or escalation including managing the process for internal/external communications for critical incidents and emergency activities
  • Manages vendor relationships as it depends on daily operational needs. Review survey feedback to improve services, tools and support experience
  • Creates, documents, and implements department process, and procedures associated with administration of the Exchange
  • Ensure compliance with policies and procedures including DoD STIG requirements
  • Ensure problems and error conditions are promptly and appropriately addressed
  • Engages with Engineering on a Daily basis to ensure Exchange solution is operating optimally
  • Perform other related duties as required
  • Flexibility is a must and after hours on-call may occur
  • Provide On‐the‐Job training to staff, as needed

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