EVOIP Service Desk Engineer

The Network Engineer candidate must possess a solid working knowledge of EVOIP networks, EVOIP equipment, servers and desktop applications with the ability to multitask while working through issues on both phone calls and emails. The engineer must have the ability to communicate both verbally and written. This candidate will be required to man a help desk support tier 2 and 3 support calls from IT staff from 250 plus locations. Minimum Education and Experience Bachelor’s Degree and 2 years work experience or equivalent experience Required Skills and Education

  • In depth knowledge troubleshooting EVOIP hardware and software. Active Directory administration; Microsoft Office 2010 and 2016 including Outlook and Microsoft Exchange; System Center Service Manager ticketing software; application installs and security updates and troubleshooting EVoIP phones; ability to produce reports as requested using broadworks broadsoft client.

Preferred Skills and Education EVOIP experience with Braodsoft client. About BAE Systems Intelligence & Security BAE Systems Intelligence & Security, based in McLean, Virginia, designs and delivers advanced defense, intelligence, and security solutions that support the important missions of our customers. Our pride and dedication shows in everything we do—from intelligence analysis, cyber operations and IT expertise to systems development, systems integration, and operations and maintenance services. Knowing that our work enables the U.S. military and government to recognize, manage and defeat threats inspires us to push ourselves and our technologies to new levels. That’s BAE Systems. That’s Inspired Work.

Equal Opportunity Employer/Females/Minorities/Veterans/Disabled/Sexual Orientation/Gender Identity/Gender Expression. To see Inspired Work in action, visit www.baesystems.com and follow us on Facebook: www.facebook.com/baesystemsintel. EEO Career Site Equal Opportunity Employer. Minorities . females . veterans . individuals with disabilities . sexual orientation . gender identity . gender expression

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