DevOps Support Engineer (Journeyman)
- Reston, VA
At BAE Systems, we promote a strong, collaborative culture and provide our employees with the tools and skills they need to succeed. We are about trust, camaraderie, and a shared ambition to solve some of the world's most complex challenges. You will get to work alongside a team of talented professionals who are passionate about their work and the mission. We offer competitive pay and benefits, a flexible work environment to support work/life balance as well as a learning environment and training opportunities to further develop you professionally. Come be a part of a company that is driven to improve our customers, our future, and to protect our freedom. We are developing the technology of tomorrow, delivered today. Drawing strength from our differences, we're innovating for the future. And you can, too.
Our Mission Intelligence organization provides IT solutions, analytics support, and digital integration to major customers within the US Intelligence Community. We are always looking to provide our customers with a better solution by way of technology insertion, out of the box thinking, and state of the art solutions. We are looking for a DevOps Support Engineer to join our team!
This role is a DevOps Support Engineer and will be a first line support for production teams in an Agile SAFe environment. The Support Engineer will triaging and routing incoming requests, troubleshooting applications or environment issues and remediating them. Acting as the initial point of contract for the DevOps team and will work closing with our DevOpos Engineers to advance the products, teams, and environments supported by the program. This role wills support all aspects of the software development processing to include continuous integration platforms, source control, automation tests and release management.
Required Education, Experience, & Skills
- Support developers as they use the suite of DevOps services, primarily Jira, Confluence, Jenkins, SonarQube, GitHub and Sonatype Nexus.
- Setup and configure DevOps services in support of stakeholders.
- Troubleshoot user issues with DevOps Services, escalating as necessary
- Manage project team configurations across all of the DevOps Service provided
- Document frequently asked questions and create/update knowledge base articles for developers regarding use of DevOps services
Candidate must have BS with 4-8 years of prior relevant experience or MS with 2-6 years of prior relevant experience. Additional years of relevant experience can be accepted in lieu of a degree.
About BAE Systems Intelligence & Security
BAE Systems, Inc. is the U.S. subsidiary of BAE Systems plc, an international defense, aerospace and security company which delivers a full range of products and services for air, land and naval forces, as well as advanced electronics, security, information technology solutions and customer support services. Improving the future and protecting lives is an ambitious mission, but it's what we do at BAE Systems. Working here means using your passion and ingenuity where it counts - defending national security with breakthrough technology, superior products, and intelligence solutions. As you develop the latest technology and defend national security, you will continually hone your skills on a team-making a big impact on a global scale. At BAE Systems, you'll find a rewarding career that truly makes a difference.
Intelligence & Security (I&S), based in McLean, Virginia, designs and delivers advanced defense, intelligence, and security solutions that support the important missions of our customers. Our pride and dedication shows in everything we do-from intelligence analysis, cyber operations and IT expertise to systems development, systems integration, and operations and maintenance services. Knowing that our work enables the U.S. military and government to recognize, manage and defeat threats inspires us to push ourselves and our technologies to new levels.
At BAE Systems, we celebrate the array of skills, experiences, and perspectives our employees bring to the table. For us, differences are a source of strength. We're laser-focused on high performance, and we work hard every day to nurture an inclusive culture where all employees can innovate and thrive. Here, you will not only build your career, but you will also enjoy work-life balance, uncover new experiences, and collaborate with passionate colleagues.
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