Customer Account Spec II
Primary customer contact for all issues related to returned hardware. Records, tracks, and invoices customer contracts in accordance with company principals and procedures. Promptly resolves customer complaints concerning invoices and returned hardware. Understands organization's policies with regard to contractual and financial administration. Process warranty material and shipments for customers and field service techs.
Verifies that product has been processed and is returned to the customer in expected format. Ensures all paperwork received is accurate and complete. Likewise, ensures all outgoing paperwork, sales orders, export paperwork and shipping information is accurate and product ships as required by contract.
This position is expected to be the contract administrator and program administrator for returned hardware.
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