Customer Account Spec I

Primary customer contact for all issues related to returned hardware. Records, tracks, and invoices customer contracts in accordance with company principals and procedures. Promptly resolves customer complaints concerning invoices and returned hardware. Understands organization's policies with regard to contractual and financial administration, generates invoices, negotiates pricing and resolves billing discrepancies.

Verifies that product has been processed and is returned to the customer in expected format. Ensures all paperwork received authorizing customer invoicing is accurate and complete. Likewise, ensures all outgoing paperwork and shipping information is accurate and product ships as required by contract.

This position is expected to be the contract administrator, program administrator, and cost estimator for returned hardware.


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