AV / VTC Field Service Engineer

Job Description
The selected candidate will apply knowledge and experience to provide field service engineering support for a variety of Audio Visual (AV) / Video Teleconferencing (VTC) systems. These AV / VTC systems are located at various customer sites throughout the United States, as well as at several overseas locations.

Specific tasks include but are not limited to:

  • Provide remote and on-site AV/VTC system level technical support to investigate and correct system operation and performance issues.
  • Diagnose and differentiate between network, hardware, software, and control code issues.
  • Manage a small inventory of IT/AV related spare equipment and installation materials.
  • Support integration and installation of new AV/VTC systems based on design drawings.
  • Train users on AV/VTC system operation.
  • Perform room surveys to capture detailed AV/VTC design requirements and identify room modifications required to support a given AV/VTC system.
  • Review and analyze system requirements, specifications, and related documentation.
  • Perform all services and tasks in a courteous and professional manner.
  • Other related duties as assigned.
Occasional travel will be required to various military installations and other user sites.

The home work site location is Ft. Campbell, Kentucky. Applicants must be willing to relocate to the Ft. Campbell area.

Please be sure to address all requirements of posted requisition in resume. Only resumes that include all requirements will be considered.

Typical Education & Experience
Bachelor's degree and 2 years of specialized experience OR Associate degree and 4 years of specialized experience OR High School diploma and at least 6 years of specialized experience.

Required Skills and Education
Bachelor's degree and 2 years of specialized experience OR Associate degree and 4 years of specialized experience OR High School diploma and at least 6 years of specialized experience.

Relevant hands on technical experience with AV/VTC system installation, testing, operation and technical support with the following:
  • VTC codec configuration and operation (Cisco or Tandberg).
  • AV control system setup and troubleshooting (Crestron or AMX).
  • Digital signal processor programming and troubleshooting including complete knowledge of correct AEC setup (Biamp, ClearOne).
  • Video displays and video wall setup and configuration (Planar clarity matrix, Planar VCS, NEC).
  • Network switch configuration and static IP address assignments.
  • Ability to load control code and firmware (Crestron/Toolbox, Extron/Toolbelt, AMX/NetLinx)
  • Fiber optic and CatX cable installation and testing.
  • Ability to read and understand AV design drawings and technical manuals.
  • Ability to work independently or with team to diligently accomplish both routine and high priority tasks.
  • Proficiency with Microsoft Office (Word, Outlook, Excel).
  • Ability/willingness to travel.
  • Active security clearance and ability to maintain.
NOTE: VTC scheduling experience is not considered relevant technical experience.

Preferred Skills and Education
CTS, CTS-I, or CTS-D certification
Crestron DM certification
Crestron, AMX, or Extron programming certifications
AV/VTC system site survey and design experience
Network+ and Security+ certifications

About BAE Systems Intelligence & Security
BAE Systems Intelligence & Security, based in McLean, Virginia, designs and delivers advanced defense, intelligence, and security solutions that support the important missions of our customers. Our pride and dedication shows in everything we do-from intelligence analysis, cyber operations and IT expertise to systems development, systems integration, and operations and maintenance services. Knowing that our work enables the U.S. military and government to recognize, manage and defeat threats inspires us to push ourselves and our technologies to new levels. That's BAE Systems. That's Inspired Work. Equal Opportunity Employer/Females/Minorities/Veterans/Disabled/Sexual Orientation/Gender Identity/Gender Expression. To see Inspired Work in action, visit www.baesystems.com and follow us on Facebook: www.facebook.com/baesystemsintel.

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