Gearhead, Customer Account Manager

This position requires someone who works hard, is passionate about riding, using the gear we sell, is self-motivated, proactive and driven to excellence.

In brief, you’ll build a business and establish long term customer relationships through consistent, authentic and personalized communication. You’ll make well over 65 phone calls a day; to discuss new orders, ensure proper delivery of shipments, and develop new/maintain existing customer relationships. You’ll build your persona both on and offsite; through content creation, social media, community events, trip reports, guide reviews, product & video demo’s, etc. To ensure our customers experience premium service, we hire the best and brightest people possible and expect them to work at a very focused and rapid pace.

The advantages and rewards for success are proportionate to the effort required – in other words, we want to enable a long term career track out of being a Gearhead. If you are someone who loves talking about the latest gear with people who share your passion, now might be a perfect time for a change. Imagine talking about your favorite subject while seated comfortably among a team of like-minded and passionate people. Now think about the great salary and excellent benefits you’ll receive while getting the immediate and long-term job satisfaction you’ve always wanted. The opportunity is here, and the time is now - if you are an expert in your field and have a passion for getting outside, we want to share that with our customers and amplify your personality throughout the shopping experience – we want to create a “mini celebrity” out of you!

ABOUT THE TEAM:

Our Gearheads are the lifeblood of MotoSport. They’re the first folks customers interact with, and the reason customers return to our site. We wholeheartedly believe service is a differentiator that our business thrives upon. Gearheads pride themselves on expertise; in-depth, technical knowledge of the gear we sell as well as a love of the activities it’s used for. We hire and retain an eclectic bunch of die-hards to service our phones, chat, and email lines. Think offroad explorers, dirt racers, track champions, bike builders – you name ‘em, we’ve got ‘em.

ESSENTIAL DUTIES & RESPONSIBILITIES:

  • Perform well over 80 outbound phone calls each day scheduled
  • Build and manage your customer book of business to 3,500 – 4,500 customers and ensure every customer is being handled with tremendous service and prompt follow-through
  • Maintain authentic and genuine communication, leverage your personality to connect with customers in a meaningful way
  • Assist the customers of other Gearheads who may be out of the office or assisting other customers
  • Research to find ideal product for customers unique needs, explain to customers the concepts, benefits and specifications of the gear we sell
  • Participate in ongoing procedural and product training sessions to ensure your gear, sales and system knowledge is second to none
  • Provide customer feedback to internal parties so MotoSport can continually improve the customer experience

REQUIRED EDUCATION & EXPERIENCE:
  • In depth knowledge of the gear we sell and a passion for riding, and comprehensive understanding of dirtbike parts and operations
  • Knowledge of ATV/UTV and streetbike parts and performance preferred
  • Sales or account management experience preferred
  • High School diploma or GED required


Meet Some of Backcountry.com's Employees

Nick S.

Senior Manager, Off-Price

Nick works with Merchandising, Marketing, and Site Experience Teams to optimize and run the day-to-day work on Backcountry’s off-price business, Steep & Cheap.

Rob W.

Senior Buyer, Men’s Apparel

Rob oversees the purchasing of men’s soft goods for Backcountry. This includes looking over the types of products his team buys and the quantity of merchandise they acquire.


Back to top