Gearhead -- Bike
Gearhead - Bike
Are you a passionate cyclist with a strong work ethic and excellent customer service skills? We are seeking a self-motivated, organized team player with excellent telephone and computer skills to provide exceptional customer service. This position requires an intense work ethic, plus experience, knowledge and passion for both mountain and road bikes.
Backcountry is a portfolio of premium specialty retail brands. We create remarkable customer experiences through the best selection of premium outdoor product, a flawless shopping experience, the expertise of our gearheads, the lightning speed of our fulfillment, and the shared knowledge of our Community. We operate seven specialty stores – Backcountry, Competitive Cyclist, MotoSport, Bergfreunde, SteepandCheap, and WhiskeyMilitia.
We offer an unparalleled opportunity for you to connect your career with what you love. Our mission – connect people to their passions - begins with our team members. We live and breathe the outdoor lifestyle, whether on land or water, snow or sand, road or trail. We bring a passion for the outdoors to our work each and every day with three core values:
- We do the different and remarkable, we Break Trail
- We don’t sit around and think about it, we Get it Done
- Our passion is our rock but we live to hit our goals, we Balance Performance and Passion
About the Job
Field Customer calls, chats and emails regarding the following:
- Bike and bike accessory related questions
- Custom bike build
- Bike fit
- Component compatibility
- Bike soft goods
- Order placement and order status
- Customer concerns and complaints
- Provide exceptional customer service
- High school diploma or GED
- Specialized knowledge of bikes both road and mountain
- Two years of bike industry experience or two years of sales experience, or one year of each
- More than 2 years of bike industry, retail or sales experience.
We Use the Gear We Sell
We offer an extensive benefits package for all full-time employees, including medical, dental, vision and 401k with a company match! And… have we mentioned the perks yet? We USE the GEAR we SELL. All team members are eligible for our amazing discount on gear – on Backcountry and our other sites, via pro forms, and through local retailers and partners in all of our locations.
We're a casual dress, fun, thriving dot-com with a great work environment and plenty of growth in our future for us and for you. Yes, there is more. A gear closet to fuel your passion to try new things before buying the gear yourself, adventure contests and leave to go explore, gold point recognition program with redemptions ranging from gear gift cards to ski passes. Does that appeal to you? It’s about a lifestyle, not just a job, and we support our team members in as many aspects of life as possible all while connecting them to their passions so we may better connect our customers with their passions.
Check us out in action here:
We are an Equal Opportunity & E-verify Employer. All offers of employment are contingent on successful completion of a background check and drug screen (for distribution center employees).
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