VP of Global Quality and Hardware Reliability

Our mission is to protect life.
We’re out to make the world a safer place by solving big problems and taking on the public safety challenges of our time. From our company's inception building the TASER device to a full suite of hardware and software solutions, we are focused on providing police agencies with the state-of-the-art devices and services they need to successfully serve and protect us. In the next few years, we're going to eliminate the burden of paperwork in policing, so officers can increase the time they spend building relationships and serving in their communities. We’ll put video at the heart of the police record so our justice system can get to the truth faster. And we won't stop innovating until the bullet is rendered obsolete.

It’s a big mission, but it’s one we’ll pursue relentlessly every single day. 

Your Impact
As Axon’s Vice President of Global Quality and Hardware Reliability, you will develop and execute the enterprise quality strategy for the organization across our product lines and initiatives, and lead the global Quality Team to deliver 10x value to the business as we prepare for massive scale! You have a consistent track record of success with hands on execution and demonstrated ability to weigh the financial needs of the organization with the investments necessary to achieve the quality goals of the business.  You are a people leader with an eye for talent and a knack for helping people be the best they can be.  You make things happen; period. You can envision what we need to look like in 5 years to ensure Axon’s position as the preeminent leader in public safety technology.
 
You will lead, resource and continuously improve all aspects of Axon’s quality performance, hardware reliability and ensure key partners are aligned with global and regional business objectives. In addition, you will support the improvement and implementation of quality systems and practices required to support continuous efficiency and growth of Axon.

Your Day to Day

  • Serve as overall Quality Department Leader, providing direction, goals, and vision to teams and business partners across Axon
  • Hardware Validation – world class testing to ensure once a product ships from our dock it never returns leaving a disappointed customer behind.
  • Supplier Quality - dedicated and reactive supplier engagements to improve product and operational health. Includes Incoming Inspection team.
  • RMA - returns and exchanges are handled and monitored by the Quality department. This department is responsible for customer satisfaction through the return process. RMA also runs initial troubleshooting and diagnostics for root cause that gets regularly summarize for Quality Engineering and R&D.
  • Change Control - Quality maintains the change control process. This function the ECO / ECR process in close collaboration with R&D. This group ensures changes are properly agreed and implemented.
  • QMS - The Quality Management System is the backbone or our organizational process/procedure alignment and compliance with ISO 9001. This group maintains the QMS and all related activities like external / internal audits.
  • Quality Engineering - Leads both proactive and reactive Quality Engineering efforts. Teams engage with new product introductions through quality planning in the APL (Axon Product Lifecycle). In addition, the QE team engages with sustaining or production issues as required to keep lines running compliant products/services. Also, the QE team provides analytics and data to collaborate with Product / R&D on priorities.
  • EDP Development - rotational program support by having projects and activities lined up. In addition, coaching and mentoring new talent through our rotational program.

Basic Qualifications

  • Advanced Degree in Engineering, Manufacturing, Quality, or related field
  • 10+ years of experience owning the Quality function in a multi-site, global enterprise environment across Americas, Europe and Asia
  • Success influencing and leading a global Quality Team as well as partnering with Senior Leadership in a fast-paced, dynamic environment of consistent growth
  • Deep understanding of the importance of the quality function in the organization from strategic and global perspective
  • Experience implementing quality processes, systems, and metrics as well as the ability to develop and implement cost saving measures and conserve organizational resources
  • Willingness and ability to challenge up in the organization
  • Green Belt Certified and experience with Six Sigma tools & lean manufacturing techniques a plus
  • Excellent problem solving skills, written and verbal communication

Compensation and Benefits
Competitive salary and 401K with employer match
Discretionary paid time off
A supportive parental leave policy
An award-winning office/working environment
Ride along with real police officers in real life situations, see them use technology, get inspired
And more... 

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.


See Inside the Office of Axon

Axon is a network of devices, apps, and people that helps law enforcement become smarter and safer. The mission is to protect life. The company’s connected body cameras and evidence management tools allow police officers to work both effectively and transparently, while its TASER Smart Weapons protect life without taking it.


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