Technical Writer

Come Join Us
Come work in an exciting environment in which you’ll use your passion, experience, and strong analytical skills to help bring new technologies to public safety and leave a positive impact on the world. We cultivate an environment that favors agility, initiative, and creative thinking. Our mission is to protect life, making the world a safer place through smart devices and software services. We genuinely love what we do and are looking for others who share this passion.

Your Impact
You aren’t like everybody else. You aim a little higher. You reach a little further. Your goals in life include more than just landing a high paying job. You do more because it matters to you. And when it comes to looking for that next opportunity, you want to do work that matters to others.

We build connected devices such as body cameras powered by a digital evidence management platform. Our hardware and software platforms bring security, efficiency, and transparency to law enforcement and are enabling us to truly change the world. The Axon business is growing rapidly and we are looking for a Technical Writer who can work shoulder to shoulder with us on our mission to protect life and protect truth.

You will join the team that is responsible for technical communications regarding Axon products and services. To succeed, you'll need to write swiftly, cleanly, and confidently while remaining open and responsive to feedback. You will assess the needs of your audience, devise lean and efficient content strategies, and enable customer success through detailed conceptual and procedural information. You will also work closely with the Product Managers and the Engineering team to understand the road-map and then determine how best to promote customer understanding of our innovative products and services.

Responsibilities

  • Write and update end-user, administrator, and developer documentation for Axon products.
  • Write clear, crisp, and complete release notes for regular Axon product updates.
  • Collaborate with cross-functional teams such as engineering, product management, product design, marketing, customer support, account management, and sales.
  • Perform content analysis and develop documentation plans for new products and features.
  • Evangelize within the organization best practices for technical communications.
  • Partner with the learning and development team, to promote content reuse and efficient content and learning plans.

Skills Preferred

  • Knowledge of cloud computing, networking, and computing hardware.
  • Experience with law enforcement agencies or prosecutor offices.

Skills Required

  • 3-5 years experience in a technical writer role.
  • Demonstrated ability to write for diverse audiences, including non-technical end users, IT experts, and business decision makers.
  • Experience in producing user documentation including installation guides, configuration guides, API guides, and Online Help documentation.
  • Familiarity with documenting web, desktop, and mobile software products.
  • Strong working knowledge and application of style guides and industry practices.
  • Experience with agile software development projects.

Compensation and Benefits

  • Medical/Dental/Vision
  • Company paid life insurance
  • Equity (RSUs)
  • Quarterly bonus 
  • Supportive parental leave policy
  • Unlimited paid-time-off
  • 401K with employer match
  • Commuter options
  • Full pantry
  • One of Seattle Business Magazine’s best companies to work for in 2017 and winner of Geekwire’s 2016 Geekiest Office Space
  • Opportunities to ride along with real US police officers in real life situations, see them use technology, and get inspired. 
  • And much more...



We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

#axon

Meet Some of Axon's Employees

Bryan W.

Vice President, Software Engineering

From building a top-talent team to creating cutting-edge technologies, Bryan and his co-workers are responsible for supporting Axon’s engineering efforts and experiences.

Surbhi S.

Engineer

Surbhi writes the code that controls what Axon body cameras can do to help law enforcement officers out in the field during their day-to-day duties.


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