Sr. Technical Support Engineer

Our mission is to protect life.
We’re out to make the world a safer place by solving big problems and taking on the public safety challenges of our time. In the next 10 years, we’ll triple the amount of time officers can spend serving their communities. In the next 20, we’ll eliminate paperwork in policing so that officers can focus on what matters. And in the next 50 years, we’ll make the bullet obsolete.

It’s a big mission, but it’s one we’ll pursue relentlessly every single day. 

Your Impact:
You will be a high-energy, Senior Technical Support Engineer with expertise in network engineering and cloud solutions who plays an instrumental role in supporting critical and escalated issues. You are a self-starter who excels in high-paced, evangelistic startup environments that focus on law enforcement, and you get excited being able to resolve complex technical problems. You will interact directly with our customers on escalated issues from either internal teams or directly from the external customer.

Skills Required

  • You have intellectual curiosity, humility, accountability, and a positive approach
  • You have at least 3 years of customer service & advanced technical support experience
  • You love supporting SAAS, Cloud providers/solutions, Virtualization, and Storage products
  • Reverse engineering, searching logs, and root cause analysis excites you
  • You have an advanced understanding and usage of Microsoft Windows OS, Microsoft Networking and Active Directory.
  • You deeply understand other technologies such as TCP/IP, Wi-Fi, Bluetooth, Internet Technologies and Topography
  • You have strong knowledge of routing and switching methodologies, Wi-Fi, telecommunications, and Internet technologies
  • You also understand and have experience with the hardware side of technology such as physical computer hardware, operating systems (both Unix / Linux), and storage devices
  • You carry knowledge in SAN/NAS environments, architecture, and configuration
  • Storage solutions such as NAS/SAN and redundant storage solutions like RAID make complete sense to you
  • You enjoy communicating at a technical level that is appropriate to the circumstance – i.e. to clients with varying levels of IT knowledge and skillset
  • You are capable of in-depth documentation skills to track customer issues on internal ticketing systems

Skills Preferred

  • 3 or more years in networking and telecommunication.
  • Experience in technical support roles, particularly in public safety and government.
  • Network and telecommunication certifications: CCNA, CCNP, CCIE, JNCIE-ENT, ComTIA Network+, WCNA, or equivalent.
  • Virtualization certifications: VCA-DCV, VCP-DCV, VCA-Cloud, VCP-Cloud, or equivalent.
  • Applicable vendor-specific certifications in the networking, storage, cloud, and virtualization
  • Knowledge of CCTV, VMS, and IP cameras

Compensation and Benefits

  • Competitive salary and 401K with employer match
  • Discretionary paid time off
  • An encouraging parental leave policy
  • An award-winning office/working environment
  • Ride along with real police officers in real life situations, see them use technology, get inspired
  • And more...

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

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