Sr. Support Engineer - Fleet

Come Join Us
Come work in an exciting environment in which you’ll use your passion, experience, and strong analytical skills to help bring new technologies to public safety and leave a positive impact on the world. We cultivate an environment that favors agility, initiative, and creative thinking. Our mission is to protect life, making the world a safer place through smart devices and software services. We genuinely love what we do and are looking for others who share this passion.

Who We Are
AXON is a developer and manufacturer of conducted electrical weapons, body worn cameras, and digital evidence management solutions. By successfully applying technical solutions to age old problems in law enforcement, the AXON team has redefined public safety around the globe. We are a team of passionate and dedicated professionals who desire to disrupt our industry, to protect life, and truth with our products.

Your Impact
AXON is seeking a high-energy, experienced Sr. Support Engineer with expertise in public safety vehicle video systems, computer networking, and cloud solutions. This individual will play an instrumental role in supporting critical and escalated issues. We need a self-starter who excels in a high-paced, evangelistic startup environment, focusing on law enforcement, and thrives on resolving technical issues.

Skills Preferred

  • Understanding of Public safety vehicle up fitting (Mobile 12+VDC)
  • 2 to 3+ years of experience in networking and telecommunication. Preference will be given to those with technical support roles, in particular to public safety and government.
  • MCSE Certification from Microsoft Corporation
  • Preferred but not required network and telecommunication-specific professional certifications, such as but not limited to: CCNA, CCNP, CCIE, JNCIE-ENT, ComTIA Network+, WCNA, etc..
  • Preferred but not required virtalization-specific professional certifications, such as but not limited to: VCA-DCV, VCP-DCV, VCA-Cloud, VCP-Cloud
  • Preferred but not required, applicable vendor-specific certifications in the networking, storage, cloud, and virtualization

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  • Must have intellectual curiosity, humility, accountability and positive approach
  • Expertise in planning, design, implementation and maintenance of Ethernet based Local Area Networks (LANs), Wireless Networks (WLANs)
  • Experience in networking Routers, Modems and Wireless application
  • Gather device and server log files and configuration data for analysis in order to determine root cause of problems and create solutions.
  • Experience analyzing and testing network protocols (Ethernet, TCP/IP)
  • Must have strong knowledge of routing and switching methodologies, Wi-Fi, telecommunications, and Internet technologies.
  • Must have a strong knowledge of virtualization and virtual machines
  • Must have basic knowledge of computer hardware, operating systems, and storage devices.
  • Deep knowledge in regards to SAN/NAS environments, architecture and configuration.
  • Knowledge of wiring, circuitry, and specialized electronics
  • Ability to articulate at a technical level appropriate to the circumstance – i.e. for clients with varying levels of IT knowledge and skill set
  • Develop knowledge-base articles based on customer questions and feedback from the field
  • Document customer feature requests and issues, providing feedback to sales and product management
  • Willing to travel 10% of the time

Compensation and Benefits

  • Competitive salary and 401K with employer match
  • Unlimited paid time off
  • A supportive parental leave policy
  • Ride along with real police officers in real life situations, see them use technology, get inspired
  • And more... 

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

#axon

Meet Some of Axon's Employees

Bryan W.

Vice President, Software Engineering

From building a top-talent team to creating cutting-edge technologies, Bryan and his co-workers are responsible for supporting Axon’s engineering efforts and experiences.

Surbhi S.

Engineer

Surbhi writes the code that controls what Axon body cameras can do to help law enforcement officers out in the field during their day-to-day duties.


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