Principal Product Manager, Axon Now

Our mission is to protect life.
We’re out to make the world a safer place by solving big problems and taking on the public safety challenges of our time. In the next 10 years, we’ll triple the amount of time officers can spend serving their communities. In the next 20, we’ll eliminate paperwork in policing so that officers can focus on what matters. And in the next 50 years, we’ll make the bullet obsolete.

It’s a big mission, but it’s one we’ll pursue relentlessly every single day. 

THE PRODUCT: 21ST CENTURY COMMUNICATION
We are building a new product that will help police officers at the most critical moment – when they’re responding to a call for service. How do we get cops the right information, at the right time, and in the right format, so that they can arrive at the scene prepared and ready to act? How can we equip them to coordinate with each other and their partners (fire, medical, other neighboring agencies)? The right solution will utilize intelligent mapping and routing, real-time communications, applications of artificial intelligence, and a heavy focus on making industry-leading experiences usable for both officers doing 60 MPH in a 35 zone and dispatchers handling hundreds of calls a day.

If you are interested in solving critical, concrete, real-world problems, this is the challenge for you. If you love to get close to your users to understand not just their workflows and their tasks but their mindsets and their culture, this is the place for you. If you are interested in creating a mission critical product used to save lives, this is the product for you.


THE TEAM
This is not a typical “enterprise SaaS” user base. These public servants work in a uniquely challenging environment and they expect their software to be there for them in the most difficult circumstances. As such, we are extremely close with our customers so that we can deeply understand their goals, their needs, and everything that keeps them from keeping us safe in the most efficient and effective way possible. Everyone on the team, from engineers to designers, gets regular opportunities to ride along with officers while they keep communities safe. Your first ride-along with a patrol officer will forever change your perception of what the job is, and what the city is like.


ROLE CONTEXT
You will own the product vision and delivery of a new way for 911 call takers and dispatchers to take record information from 911 calls and communicate with patrol officers. Your customers will be the literal first responders: they are the ones that pick up the phone when you dial 911. Their job moves at a blistering pace and requires both speed and accuracy. We are looking for someone to pull inspiration from domains like gaming HUDs, coding IDEs, and air traffic control to equip these heroes to keep us safe. This will require deep work in co-creation with call-takers, dispatchers, designers, and engineers.

Working on this team is like being part of a well funded, early stage startup. In the beginning, you will attend “cop camp”: deep immersion via ride-al-longs and sit-alongs to understand up close what aw enforcement user need from their systems. What is the right interaction model? How best should data be visualized? What are the most important workflows? We need you to answer these questions (and question the questions). You'll then define the requirements and work with the design and engineering teams to ensure we're shipping the right stuff, in the right order, at the right time. 

We would like to talk to you if:

  • You have a track record of shipping product experiences for “power users” that involves data visualization, mapping, or frequent interrupt scenarios
  • You can build a product vision, communicate it to a cross-functional team, and adapt it on the fly via direct engagement with customers and users in the field.
  • You have deep experience working with engineers to balance scope, time to market, and functionality
  • You can analyze user workflows from scratch (with the help of a phenomenal design team)
  • You have come up with creative solutions to user problems
  • You know how to make trade-offs between qualitative, quantitative, and absent data
  • You are comfortable with a ton of autonomy
  • You are ok with traveling domestically and overseas to meet with customers (about 15% travel)

Compensation and Benefits

  • An amazing office/working environment with the latest technology
  • Competitive salary and a comprehensive benefit package
  • Discretionary, unlimited PTO
  • Fun team activities and outings
  • Flexible working hours
  • Opportunities for ride-alongs with law enforcement and sit-alongs in dispatch centers

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.


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