IT Support Technician

Our mission is to protect life.
We’re out to make the world a safer place by solving big problems and taking on the public safety challenges of our time. In the next 10 years, we’ll triple the amount of time officers can spend serving their communities. In the next 20, we’ll eliminate paperwork in policing so that officers can focus on what matters. And in the next 50 years, we’ll make the bullet obsolete.

It’s a big mission, but it’s one we’ll pursue relentlessly every single day. 

Your Impact

At Axon we Aim Far with a mission to protect life and make the bullet obsolete. Big goals require a lot of technology and an extraordinary team to support it. An IT Support Technician is our front line and most outwardly facing position within our IT organization. Your days will be spent as an enabler, a facilitator and a supporter of a high performing and fast paced technology company. 

Your Day to Day

  • Facilitate first line IT Support for Axon users through any and all intake channels (tickets, walk ups, phone, chat, smoke signals)
  • Deliver training and assistance for Axon new hires
  • Complete regular maintenance and health checks on shared end user equipment such as video conference systems, printers, robots and more
  • See opportunities to improve efficiency or service quality through process change or automation
  • Facilitate both AV and IT Support for company meetings or gatherings
  • Approach all support opportunities within the guidelines of both IT and InfoSec policies

Skills Required

  • 1-3 years working in a high performing customer facing role with a demonstrable ability to facilitate an excellent customer experience
  • Experience supporting both Mac and Windows machines in a multi-user environment
  • One or more of the following certifications: A+, Net+, Security+, ACSP, ACTC
  • Understanding of basic computer/networking terms such as DHCP, Active Directory, VPN, Moore's Law

Skills Preferred

  • Scripting knowledge for Mac or Windows
  • Experience supporting conferencing, scheduling and collaboration tools
  • Proven ability to build things that scale

Benefits

  • An awesome office/working environment with the newest technologies
  • Competitive salary and benefits including a great medical insurance plan
  • Fun team activities and outings
  • Flexible working hours
  • Opportunities for training in the US
  • Opportunities to ride along with real US police officers in real life situations, see them use technology, and get inspired. 

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.


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