Director/VP of IT Operations & Infrastructure

Come Join Us
Come work in an exciting environment in which you’ll use your passion, experience, and strong analytical skills to help bring new technologies to public safety and leave a positive impact on the world. We cultivate an environment that favors agility, initiative, and creative thinking. Our mission is to protect life, making the world a safer place through smart devices and software services. We genuinely love what we do and are looking for others who share this passion.

Your Impact
In this hands-on role, you will have the opportunity to define and deliver high-quality, reliable, and scalable enterprise-wide infrastructure & operations to support Axon’s continued rapid growth. We will look to you to lead, mentor, and develop a flexible and adaptable team responsible for the acquisition, operation, integration and problem-solving aspects of both hardware and software systems. There will be a variety of functions you will including data center infrastructure (servers, storage, facilities, networking & appliances), data center applications, network administration, network engineering, client environment engineering, and tier 2 and 3 support. Strategic and thoughtful analysis and implementations will be key as you help lead our IT department. As part of a leadership team, you will positively impact the delivery of IT solutions and services.

Your Day to Day

  • Manage strategic direction and coordinate resources, equipment, vendors, and consultants, etc. for operational support of business solutions
  • Provide leadership, mentorship, and oversight to ensure that investment and projects are prioritized and maximize business value
  • Create and implement both short and long-term systems strategies to support growth (i.e.,3-year strategy, 1-year operating plan and 90-day rolling plan)
  • Establish relevant metrics and service level agreements to continually improve performance and overall value to the company
  • Ensure high availability of Axon’s Corporate IT systems
  • Direct IT infrastructure project management activities around new facility and infrastructure projects
  • Manage all internal, co-located, and cloud data centers
  • Collaborate closely in areas such as business continuity planning, loss and fraud protection, privacy, and all information technology areas
  • Work with Axon security, privacy specialists, IT resource providers, data owners, and third parties, to plan and implement practice and programs to uphold the security principles of confidentiality, integrity, and availability of Axon electronic resources
  • Collaborate with Information Security, business groups, and legal teams to develop and maintain an effective information security roadmap
  • Establish harmonious working relationships with business partners to consultatively influence outcomes.
  • Prepare, monitor, and control annual department budget.
  • Identify areas for improvement, develop improvement program, and monitor implementation to increase effectiveness & efficiency.
  • Keep up-to-date on new technology, standards, protocols and tools in areas relevant to the organization and the rapidly changing environment.

Skills Preferred

  • 10 to 15 or more years of experience in technology leadership in a global enterprise, including 6 to 10 years of IT management experience
  • Strong global network experience with Cisco, Palo Alto Networks, Juniper, etc.
  • Strong cloud adoption and migration experience with either AWS or Azure.
  • Strong systems experience with platforms like Microsoft, Apple, VMware, Office365, AX
  • Strong data/storage experience with platforms like Nimble, Amazon S3, Azure Storage
  • Strong ITIL experience with processes like Change management, Escalation Management, Problem Management
  • Leadership experience running large-scale information technology projects, including complex multi-functional and cross-organizational projects.
  • High-energy teammate with a positive attitude
  • Experience attracting and mentoring a strong and complementary team.
  • Experience managing and planning a complex multi-million dollar operating budget.
  • Experience leading a complex technology staff and external resource management and planning.
  • Experience recommending new technology and processes that will improve customer service, reduce costs and help take us to the next level.
  • Leadership experience motivating large teams of people across multiple geographies.
  • Excellent analytical, planning, organizational and problem-solving skills. Able to utilize critical thinking to analyze problems which may require multiple factors and approaches
  • Solid grasp of information security laws (ISO 27002, SOX), and accepted best practices
  • Working experience with current security appliances, tools, and applications, including firewalls, IPS, and IDS
  • Solid strategic mindset—both short-term and long-range—including past creation and development of strategy to leaders
  • Consistent track record of agility in responding to the high impact client, legal, and regulatory requirements of the company
  • Recommend and gain agreement to numerous information security policies and solutions.
  • Demonstrated skills in various technology platforms, applications, and tools.
  • Demonstrated skills and experience in a data center's electrical and mechanical functions
  • Superb communication & collaboration skills and the ability to coordinate efforts across departments

Compensation and Benefits

  • Competitive salary and 401K with employer match
  • Unlimited paid time off
  • A supportive parental leave policy
  • An award-winning office/working environment
  • Ride along with real police officers in real life situations, see them use technology, get inspired
  • And more... 



We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

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