Digital Customer Experience Developer

Our mission is to protect life.
We’re out to make the world a safer place by solving big problems and taking on the public safety challenges of our time. From our company's inception building the TASER device to a full suite of hardware and software solutions, we are focused on providing police agencies with the state-of-the-art devices and services they need to successfully serve and protect us. In the next few years, we're going to eliminate the burden of paperwork in policing, so officers can increase the time they spend building relationships and serving in their communities. We’ll put video at the heart of the police record so our justice system can get to the truth faster. And we won't stop innovating until the bullet is rendered obsolete.

It’s a big mission, but it’s one we’ll pursue relentlessly every single day. 

Your Impact
We’ve launched our journey towards becoming an increasingly digital organization leveraging the latest customer services technologies to decrease customer effort and increase Axon efficiency. This is an excellent opportunity to come be a part of a transformation where you will feel your impact and help shape Axon’s future success in a very visible way. You will develop, integrate and support business critical, customer facing applications built primarily on the Salesforce Service Cloud platform. This includes customer support, account management, community, commerce and training. You will be the recognized technical subject matter expert (SME) and work closely with business analysts and administrators on building new key features and fixing system issues for these customer platforms.

Your Day to Day

  • Develop custom components and applications on Salesforce Community and Commerce (CloudCraze) platforms.
  • Build and maintain data integrations between Salesforce and other systems such as Cybersource, Avalara, Dynamics AX, Thought Industries and Axon SaaS applications. Integrate workflow processes with other business applications, including billing, shipping, inventory, and order fulfillment.
  • Assist in identifying, troubleshooting, and resolving defects encountered during various stages of testing and production, including during the deployment and implementation of the code in production environments.
  • Conduct research into current and emerging Salesforce, Thought Industries and related web technologies in support of advancing the Axon customer digital experience.
  • Contribute thought leadership towards the long-term plan for customer digital experience development and presence, including standards, procedures, and guidelines, based on business goals and input from stakeholders. Work with team members to evaluate ideas and concepts, assist with making critical decisions affecting digitizing the customer experience.
  • Actively participate in Customer Journey Map exercises to identify opportunities to reduce customer effort through more self-service and automate internal operations.
  • Create and maintain documentation for processes, guidelines, standard methodologies and communications and ensure other team members can access and effectively use these documents.

Required Skills

  • Bachelors degree in MIS, CIS, CS, or related field preferred
  • Salesforce Certified Platform Developer I required
  • Salesforce Certified Platform Developer II, Salesforce Certified Administrator, and Salesforce Certified Advanced Administrator preferred.
  • At least 3 years of experience in Salesforce development including Custom Objects, Large Data Volumes, Apex, Triggers, Web Services, Visualforce and Migration Tools.
  • 2+ years of experience implementing and developing CloudCraze / Salesforce Commerce.
  • 3+ years of experience with development SQL, Hibernate, Web Services (REST and/or SOAP)
  • 2+ years of experience with web technologies (HTML 5, CSS 3, jQuery, JavaScript)
  • 1+ year of experience delivering Java / J2EE or Object Oriented Solutions. Strong core Java skills gained in a business environment.
  • Experience with Cybersource and Avalara integrations are a plus.
  • Experience with Thought Industries (Customer Education Platform/LMS) is a plus.
  • Demonstrable experience with continuous integration & deployment tools such as SalesforceDX, Gearset, AutoRABIT, Flosum, etc.
  • Proficiency with Agile Development Techniques.
  • Eagerness and adaptability to deploy new technologies.
  • Experience designing user-centered, web-based products (from concept to execution-including those for desktop, web, and mobile devices).
  • Highly self motivated and directed.
  • Ability to effectively prioritize and execute tasks in a high-pressure environment.
  • Be available for after hours and weekend support installation/upgrade of applications or other needs at the office or via phone.

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

See Inside the Office of Axon

Axon is a network of devices, apps, and people that helps law enforcement become smarter and safer. The mission is to protect life. The company’s connected body cameras and evidence management tools allow police officers to work both effectively and transparently, while its TASER Smart Weapons protect life without taking it.

Back to top