Fulfillment Manager

Axiom is seeking a Fulfillment Manager to join our New York office.

THE ROLE

The sales team is responsible for helping legal departments solve business problems through two main forms of engagement: Insourcing and Managed Projects.

With Insourcing, our sales team works with legal departments to reduce their reliance on traditional law firms and to manage spikes in workflow that exceed the capacity of their in-house teams. These engagements range from part to full time, remote to onsite, utilizing our New York-based attorney population. Axiom’s Managed Projects business combines real process disciplines with smart technology and tools—applied end to end throughout a project— to review commercial contracts in connection with corporate transactions and regulatory events. Axiom was recognized by a leading trade association, the Association of Corporate Counsel, for its innovative and cost-effective approach to these projects.

A critical member of the Axiom team, the Fulfillment Manager is accountable for understanding our clients’ needs, outlining the scope of their needs and requirements, and matching these against the skills and expertise of our attorneys. The Fulfillment Manager plays a critical role and has a direct and immediate impact in realizing revenue for the New York office.

Specifically this role will be responsible for:

Fulfillment of Client Matters
    Leading client intake calls to understand client requirements and to shape and qualify the demand
    Identifying Axiom Attorneys who effectively meet the requirements of the client’s needs
    Identifying creative or alternative solutions for filling the client’s open matter when traditional routes may not be effective
    Gauging and generating interest of Axiom Attorneys in the related open matters, including handling any objections
    Submitting Axiom Attorneys to clients for review and gather feedback
    Upon selection of Axiom Attorney, manage the contract process with the client

Analyzing and Managing against Attorney Demand
    Developing a deep understanding of the skills, practice areas, seniority, and industry experience of the financial services-focused Axiom Attorneys
    Interviewing and assessing candidates against skills requirements and client cultures
    Identifying attorney demand trends based on open matters and fill rate; interpreting the trends to determine whether action is required to further develop our bench of attorneys which may include external recruiting
    Partnering with Attorney Recruitment team as needed to identify skills gaps in current attorney bench to create targeted recruitment campaigns

IDEAL CANDIDATE & REQUIREMENTS

Relevant skills and background are necessary, but successful Axiomites exhibit much more. In addition to the requirements listed below, ideal candidates must demonstrate a relentless service orientation, effortlessly form trusted-advisor relationships, be catalytic in their desire to improve the status quo, remain mission-focused and highly accountable at all times, and be able to operate effectively within a highly collaborative team environment.

3+ years of relevant experience, ideally in inside sales, legal recruiting experience within a law firm, recruitment agency, or corporate in-house environment, engagement fulfillment experience from a top-tier consulting firm, or other relevant experience
Highly persuasive verbal communication skills, high-impact presentation skills
Sense of urgency, hunger, and drive/commitment to closing client opportunities
Ability to effectively assess candidate skills and interests to meet requirements
Poise, confidence, and maturity to interact with senior level, highly experienced attorneys and/or clients
Critical thinking and creative problem solving skills
Highly organized and able to operate in a high pressure, fast-paced environment
Experience selling into or recruiting for financial services company a plus
Formal project management experience a plus
Experience with Salesforce a plus

THEY SAID IT

The Financial Times ranked Axiom #1 in business of law, #1 in innovation in corporate strategy and #1 in innovation in law firm efficiency, while The New York Times said Axiom is “rewriting the law firm business model.” In addition, Axiom CEO Mark Harris’ accolades include recognition by the Financial Times as a "top ten agent for change," by Forbes as a "name you need to know," by the National Law Journal as one of the 100 most influential lawyers, by the ABA as a "legal rebel" and by the Aspen Institute as a 2013 Henry Crown Fellow.


Meet Some of Axiom's Employees

Noraan S.

Client Partner

Noraan is on the Financial Services Team, the point person for financial institutions Axiom serves. She acts as a trusted advisor to clients, identifying the right solutions for their goals.

Nicole C.

Account Manager, Managed Services

Nicole oversees a number of key client relationships within Axiom’s Managed Services division. Her overall goal is to make sure that Axiom has satisfied clients.


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