Solution Architect/ pre-sales Managed Services Roma

About the role

The managed services pre-sales team in our Market Units supports sales efforts by providing pre-sales technical expertise. It plays a vital role in enhancing Avanade's credibility with clients during deal origination and during the sales process. This team provides business and technical input on proposals and project documents and helps identify sales opportunities within existing accounts.

As pre-sales Manager/ Solution Architect, you will provide technical support to an assigned Market Unit and translate customer needs into technical specifics. Your communication with the delivery team is vital to pairing the right solution with each client. You will develop a network of customer relationships and meet with customers to stay abreast of their changing needs and requirements. You will manage your own portfolio of accounts or support a senior technical expert with top-tier or high-risk accounts.

Day to day you will be responsible for:

  • Along with the Sales and Market Unit Team, tailoring and shaping our proposition to the customers' IT and business leadership for our Enterprise Accounts
  • Supporting alongside Sales our solution to customer CIO's, Chief Architect's, and VP's. Explaining the solution in detail, interpreting customer needs and responding to challenges to show the value and relevance to the customer business
  • In case of less complex deals, end-to-end solution shaping and solution architecture, including estimation, solution planning and interlocking with the Accenture and Avanade Market Units to create the optimal customer outcome
  • Supporting an experienced Solution Architect for large and complex deals
  • Delivering technical leadership and architecture on our engagements, as well as feedback around the evolution of the solution
  • Being always updated about IT solutions and products portfolio, providing direct contributes for our offerings as well as capitalizing feedback and outcomes from our delivery teams

In this role, we will support you to

  • Be able to (or rapidly become) a thought leader across Avanade for the Digital Business powered by Microsoft Solutions
  • Be highly experienced at Enterprise solution shaping from a business solution inwards as well as a technical solution outwards.
  • Be able to describe and shape the end-to-end journey for a customer including transformation and migration through to new Service Models, (synthesizing and leveraging individual experts as appropriate)
  • Be comfortable and experienced at dealing with CxO client and technology leadership.
  • Be technically expert on Managed Services activities and ITIL best practices
  • Provide proven abilities in project methodologies, estimation, and execution of IT outsourcing activities
  • Expand your knowledge of Managed Services using Avanade assets and capabilities including onshore/offshore collaboration

Qualifications

About you

You are an experienced technology architect or pre-sales consultant or project manager with strong business skills. You are as comfortable working with a technical team as with client business users, and you know how to build bridges between the two. With your excellent communications skills, you are adept at mapping business needs to technology solutions and helping non-technical audiences understand the benefits of these solutions.

Your technical skillset likely includes:

  • 4-5 years of experience in several of the following Application and Infrastructure Outsourcing areas: Service Management, Application Maintenance, Application Development, Infrastructure Management, Testing Services, IT outsourcing
  • 2-3 years of experience in team management and in leading technology application and/or infrastructure projects.
  • Demonstrated experience in service strategy, service design, service transition, service operation
  • Good knowledge of financials management aspects regarding balance sheet, (Capex/Opex), P&Ls, IT budget

Your non-technical experience likely include:

  • Consulting to external clients on complex projects
  • Working with global teams and offshore resources
  • Communicating and presenting complex information to technical and non-technical stakeholders, both orally and in written form
  • Working together with global financials team to realize proper deal shaping
  • Strong commercial awareness and financial intelligence contributing to pricing strategy/approach
  • Strong contract documentation experience (such as statement of work, Ts & Cs, SLAs, OLAs)
  • Solid written and spoken English.

ID richiesta - 46897

Avanade è il principale fornitore di servizi digitali e cloud innovativi, soluzioni aziendali ed esperienze accuratamente progettate e la sua offerta si basa sul potenziale delle persone e l'ecosistema Microsoft. I nostri professionisti si avvalgono delle loro competenze tecnologiche, aziendali e di settore per creare e implementare soluzioni che assicurino risultati ottimali ai nostri clienti e ai loro rispettivi clienti. Avanade ha 29.000 persone connesse per via digitale in 23 paesi diversi, per offrire ai clienti le idee migliori grazie a una cultura collaborativa che rispetta la diversità e riflette le comunità in cui opera. A maggioranza di proprietà di Accenture, Avanade è stata fondata nel 2000 da Accenture LLP e Microsoft Corporation. Ulteriori informazioni sul sito www.avanade.com.


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