Manager, CRM Solution Development

About the role

The CRM Solution Development team at Avanade develops customer relationship management solutions, especially using Microsoft Dynamics CRM. These systems are crucial in helping clients track customer engagement, sales, service, marketing and retention.

As Manager of CRM Solution Development, you will be a CRM thought leader and solution architect. You will be responsible for working with clients and leading Avanade delivery teams in planning, designing, building, testing and maintaining CRM solutions.

Day-to-day, you will:

  • Design conceptual architecture and technical solutions
  • Lead and review your team's work, directing efforts to define technical, operational and user requirements
  • Oversee timely and effective resolution of customer issues
  • Ensure that project quality meets standards through KPI identification and testing plan
  • Manage partnership with cross-functional teams to ensure consistent, positive client interaction
  • Manage off-shore resources
  • Participate in sales activities as required.

Qualifications

About you

You are likely a great manager with deep CRM experience. You understand the nuts and bolts of CRM systems and, more importantly, you know how to connect with clients and lead a team to its goals. You are organized, energetic and as comfortable in front of a board room as before a white board with your development team.

Your technical skillset likely includes:

  • Understanding of industry-standard business practices supported by CRM
  • Extensive experience with CRM or other business management software (especially Microsoft Dynamics)
  • Experience with Software-as-a-Service environments
  • Basic understanding of relational databases.

Your business skillset likely includes:

  • Excellent client management skills
  • Experience leading large complex technology projects
  • Experience managing global CRM teams and working with offshore teams
  • Excellence in communicating and presenting complex information to technical and non-technical stakeholders
  • Self-starter and able to work independently with minimal supervision.

You likely have at least 10 years of CRM experience and a Bachelor's degree in a field such as information technology, business technology or engineering.

About Avanade

Avanade leads in providing innovative digital services, business solutions and design-led experiences for its clients, delivered through the power of people and the Microsoft ecosystem. Our professionals combine technology, business and industry expertise to build and deploy solutions to realize results for clients and their customers. Avanade has 27,000 digitally connected people across 23 countries, bringing clients the best thinking through a collaborative culture that honors diversity and reflects the communities in which we operate. Majority owned by Accenture, Avanade was founded in 2000 by Accenture LLP and Microsoft Corporation. Learn more at http://www.avanade.com/.

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埃维诺是创新数字化和云服务、业务解决方案和突出设计体验领域的领先提供商,公司利用出色的人才和 Microsoft 生态系统交付卓越服务。我们的专业人员将技术、业务和行业专业知识相结合以构建和部署解决方案,从而帮助我们的客户及客户的客户实现卓越成果。埃维诺在全球 23 个国家/地区分布有 29,000 名通过数字化方式交流的员工,通过尊重多元化和反映当地社区风貌的协作文化,为客户提供最佳创意。埃维诺由 Accenture LLP 和 Microsoft Corporation 共同成立于 2000 年,埃森哲持有该公司的多数股权。访问 www.avanade.com 了解更多详情。


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