Growth Markets Business Applications Delivery Lead

Role Overview

As a Business Apps Delivery Lead you will manage Growth Markets Business Apps projects portfolio, including large and complex project teams and/or programs. You will be responsible for the successful delivery of the services and corresponding customer satisfaction. As a director, you will assess potential partners, the business needs of existing assets, deployment of assigned programs to the field, and optimize individual and team contributions to accomplish overall business objectives. Additionally, you will be directly involved in channel development and key sales pursuits and may serve as a Career Manager or provide CRM and ERP technical expertise and mentorship to colleagues.

Key Role Responsibilities

Day to day you will:

  • Actively participate in key sales pursuits - engage customers in meaningful dialogue about their business to mutually explore opportunities, focused on CRM and ERP projects
  • Actively participate in Business Apps Market Unit channel development
  • Approve estimates and estimating assumptions for Business Applications project's schedule, effort, and cost
  • Provide project leadership to appropriate onshore, offshore and near shore workforces
  • Manage overall project portfolio risks, making adjustments as necessary and obtaining buy-in from senior management.
  • Ensure understanding of stakeholder goals and expectations, address any misalignment, and monitor and control the projects portfolio to meet/exceed the agreed expectations
  • Manage delivery portfolio - monitoring, escalating, and resolving issues
  • Provide oversight to management of relationships with all suppliers and subcontractors and own key relationships
  • Adhere to Market Unit and Managed Delivery guidelines and processes.
  • Be accountable for compliance with corporate standards (legal, commercial, methodology, etc) throughout the delivery process
  • Represent the project team at client meetings. Obtain buy-in from senior management for all critical project plans, commitments, and changes
Key Role Skill & Capability Requirements


Technical skills and knowledge

  • Experience successfully managing multiple large, ongoing, high risk Dynamics 365 CRM projects and Dynamics AX F&O projects
  • Track record of successful sales and solutioning activities involving large, strategic projects for Dynamics 365 CRM projects and Dynamics AX F&O projects
  • Track record of establishing and maintaining successful relationships with C-suite level customers. Able to articulate value delivered in a manner that drives and influences customer commitment and future partnership
  • Advanced level understanding of financial management practices as relate to projects and programs
  • Significant experience managing risk effectively
  • Deep understanding and application of various delivery methodologies
  • Successful track-record of Systems Integration delivery:
  • Application Assessment & Requirements
  • Application Design & Architecture
  • Process & Functional Design
  • Application Implementation
Other skills and knowledge

  • Excellent communication and negotiation skills, including the ability to:
  • Masterfully negotiate sensitive situations and multifaceted contracts
  • Nurture complex relationships beyond immediate customer team with a broad range of target customers and with internal experts and senior executives
  • Engage customers in meaningful dialogue about their business to mutually explore opportunities
  • Outstanding business acumen
  • Proven ability to become a strategic business partner and trusted advisor to customer
  • Customer oriented attitude and excellent interpersonal skills
  • Outstanding people management skills, including ability to lead a team and mentor individuals in career growth.
  • Ability to travel

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