Director, Bus Apps Delivery Management Lead

About the role

Market Units are what we want to be known for in the market; they are the areas on which our clients most frequently seek our guidance during their digital transformation journey. Within our Market Units, we have core Offerings, which are the solutions we deliver to our clients. By specializing in and formalizing these select Offerings, we can deepen our relationships with our clients across their entire business and compete in new areas, helping us to grow our market share. Avanade leverages Microsoft Dynamics 365 to improve client productivity by taking them to the cloud. Microsoft Dynamics 365 is the next generation of intelligent business applications that enable organizations to grow, evolve and transform. Dynamics 365 unifies CRM and ERP capabilities by delivering new purpose-built applications that work seamlessly together.

Market Unit (MU) Delivery Leads manage and develop Avanade's business within an assigned market unit portfolio of clients on behalf of the delivery organization. They ensure that client portfolios within a given MU are optimized and perform well.

As Director, MU Delivery Lead, you will be responsible for managing client portfolios within Business Applications. You will be actively involved with the Avanade delivery team and clients, helping to shape deals, implement client solutions, resolve troubled engagements, and ensure continuous solution improvement and client satisfaction. You will also be responsible for meeting target revenues and margins.

Day-to-day, you will:

Provide discipline for your MU and geo delivery capability, managing solution contingency and cost-to-serve and ensuring that best-practice methods and tools are used

Oversee new contract mobilization and serve as delivery lead on large, complex and strategically important projects

Analyze MU portfolio and individual contract delivery performance for continuous improvement opportunities

Migrate business to low-cost factory delivery model, working with the Avanade delivery team

Define delivery staffing requirements and ensure that development strategies are in place

Partner with delivery executive and talent community leads to mentor delivery lead and solution architect communities

Travel as needed.

About you

You are an experienced and effective manager. You excel at leading large cross-disciplinary, multinational teams to achieve ambitious goals. Your staff, colleagues and clients respect you and look to you for leadership. You are adept at juggling numerous goals, tasks and challenges in a constantly changing environment and thrive on facing the unexpected that each day brings.

Your business skillset likely includes:

Deep experience with formalized project, program and service management processes and procedures, including estimating, work planning, contract management, scope management, user acceptance, client management, service management and risk identification and mitigation

Experience working in a consulting environment

Demonstrated understanding of various delivery methodologies

Strong coaching and mentoring skills, with ability to influence without authority

Outstanding communication and presentation skills and effective client relationship management

Experience with rapid project improvement of troubled engagements

Demonstrated business knowledge, including financial, operational, social, economic, regulatory and political issues and understanding of how decisions affect stakeholders and clients

Ability to foster a team-based delivery mindset and build a high-performance culture.

You likely have around 10 years of experience that includes consulting or outsourcing customer leadership experience leading large-scale, multi-site, multi-country projects. You also likely have at least four years of direct people and project management experience. A Bachelor's Degree or equivalent is preferred. Internal candidates should have at least some of the following certifications: Certified Delivery Lead (SIDL), Certified Solution Architect (SISA or AOSA) and Lead QA Director (QAD).

About Avanade

Avanade leads in providing innovative digital services, business solutions and design-led experiences for its clients, delivered through the power of people and the Microsoft ecosystem. Our professionals combine technology, business and industry expertise to build and deploy solutions to realize results for clients and their customers. Avanade has 27,000 digitally connected people across 23 countries, bringing clients the best thinking through a collaborative culture that honors diversity and reflects the communities in which we operate. We welcome all, and seek talented individuals who can bring their whole self to work, build inclusive teams and encourage diversity inside and outside the organization. Majority owned by Accenture, Avanade was founded in 2000 by Accenture LLP and Microsoft Corporation. Learn more at

Avanade® Is An Equal Opportunity Employer. Avanade prohibits discrimination and harassment against any employee or applicant for employment because of race, color, age, religion, sex, national origin, gender identity or expression, sexual orientation, disability, marital status or any other protected status. Avanade is also committed to providing accommodations for persons with disabilities in accordance with the Accessibility for Ontarians with Disabilities Act .

Requisition ID - 56246

Avanade is the leading provider of innovative digital and cloud-enabling services, business solutions and design-led experiences, delivered through the power of people and the Microsoft ecosystem. Majority owned by Accenture, Avanade was founded in 2000 by Accenture LLP and Microsoft Corporation and has 30,000 professionals in 24 countries. Visit us at

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