Digital Customer experience Architect
About the role
We are looking for a highly effective hands on Digital Customer Architect to join our team. This person will play a critical role in pre-sales, assessment (primary) and delivery (secondary) of Digital Customer solutions. The Architect works with customer IT and business departments on major, ongoing engagements with internal and external stakeholder visibility. He will be a business and technology subject matter expert and a consultant with deep experience in customer engagement and omni channel, customer service and field service domains.
The applicant will possess the skills to provide insight and direction for the solution, offering both conceptual and practical solutions and recommendations to clients. He has proven experience on delivering digital solutions, preferably leveraging the Microsoft platform in particular.
You will be able to demonstrate:
• Ability to consult with clients on complex projects, including in leadership roles
• Experience with business development pursuits, leading client pitches, RFPs, proposals, demos and statements of work.
• Engagement with cross-functional Avanade teams to translate client digital business strategies into digital solutions that meet client objectives leveraging the whole Microsoft platform
• Talent for connecting with offshore and global teams to facilitate project work
• Expertise in Defining Digital solutions in line with business and technical landscape and requirements
• Ability to lead opportunities and customer proposals
• Deep knowledge and experience of Market leading CRM systems and Data Management Platforms
What Avanade offers you
The ability to create change for a living - for our clients and for yourself. Our employees average over 50 hours of professional development per year. And, every employee receives a discretionary allowance as part of our extended benefits program for you to support your work-life balance on what you need to be at the top of your game. In addition, you'll get to collaborate with passionate colleagues from around the globe on projects that make an impact.
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