D365 CRM Technical Architect

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Manager, Customer Relationship Management (CRM) Solution Development

Do you know how to find the right software solutions? So do we.

You understand the nuts and bolts of Customer Relationship Management (CRM) systems and how to use your knowledge and communication skills to connect with clients and colleagues.

About you
CRM is at the heart of everything you do. Whether you're working with your development team or collaborating with your clients, your energy, knowledge and organizational skills encourage and develop the people around you.

About the job
As Manager of CRM Solution Development, you play a meaningful role in developing effective systems to help your clients track their customer engagement, sales, service, marketing and retention. You're collaborative and comfortable crafting technical solutions and measuring the efficiency of a project.

Day to day, you will:
• Enable the design of conceptual architecture and technical solutions

• Use key performance indicators (critical metrics) to measure and test the quality of projects

• Encourage and support your team in defining technical, operational and user requirements

• Coordinate the timely and effective resolution of client issues

• Collaborate with multi-functional teams to ensure consistent, positive client interaction, including leading offshore teams

• Support sales activities

• Travel as needed

Your skills
You're likely to have extensive CRM experience and a Bachelor's degree in a field such as information technology, business technology or engineering.

Your skills and experience include:
• Excellent client management skills

• Experience leading large complex technology projects

• A background in leading global CRM teams and working with offshore teams

• Excellence in communicating and presenting complex information to technical and non-technical partners

• Working independently with minimal supervision

• Understanding common industry-standard business practices supported by CRM

• Extensive experience with Microsoft Dynamics CRM

• Experience with Software-as-a-Service (SaaS) environments, Microsoft SQL Server, HTML, Microsoft ASP, Microsoft .NET, etc.

• Basic grasp of relational databases

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