Customer Relationship Management (CRM) Business Analyst Manager with Field Services industry experience
Customer Relationship Management (CRM) Business Analyst Manager
Do you know what people want and how they can get it? So do we.
You love helping clients harness the power of technology to help solve their business challenges.
You see both the big picture and the small details that lead to successful solutions, and you know how to make them all work together. You're passionate about software and how it can help some of the world's leading companies move forward through innovation.
About the job
As a CRM Business Analyst Manager, you are responsible for identifying, developing and putting into practice the right CRM solutions. You give sound advice on project management, business process development and implementation to meet business objectives. You're comfortable to give the guidance and training that helps users work with the latest systems and technologies confidently.
Day to day, you will:
Work with your delivery teams and stakeholders to translate business requirements into CRM solutions
Identify, design and configure CRM solutions, guiding senior client teams, users and IT colleagues
Gather and take ownership of system requirements
Direct functional requirements to your development and test teams
Determine any patches and upgrades required to the CRM system
Guide users on how to use CRM effectively
Travel as needed.
You're an excellent communicator who is comfortable sharing complex technical information to expert and non-expert colleagues and clients verbally and in writing. You probably have a Bachelor's degree, preferably in Computer Science, Business Administration, Finance or Information Technology. You already have around five years of experience in business systems analysis, design or management, and at least three years of managing business and technical teams.
Your experience includes:
Guiding global teams on complex projects
Implementing and maintaining CRM systems with the support of global teams, especially offshore
Thorough knowledge of CRM systems and putting business solutions into practice
Experience working in the Field Services Industry of particular interest
Business process re-engineering (BRP)
Diagnosing and troubleshooting CRM issues.
Using the latest Microsoft Dynamic CRM and related Independent Software Vendor (ISV) products.
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