CRM Solution Developer-Chicagoland Area
Avanade leads in providing innovative digital services, business solutions and design-led experiences for its clients, delivered through the power of people and the Microsoft ecosystem. Our professionals combine technology, business and industry expertise to build and deploy solutions to realize results for clients and their customers. Avanade has 27,000 digitally connected people across 23 countries, bringing clients the best thinking through a collaborative culture that honors diversity and reflects the communities in which we operate. We welcome all, and seek talented individuals who can bring their whole self to work, build inclusive teams and encourage diversity inside and outside the organization. Majority owned by Accenture, Avanade was founded in 2000 by Accenture LLP and Microsoft Corporation. Learn more at www.avanade.com.
Microsoft has heightened the importance and expectation for CRM solutions. As Microsoft's leading Dynamics CRM solution provider, Avanade combines extensive implementation expertise, leading practices, and user experience design with the strength, stability and power of Microsoft Dynamics CRM software enabling companies to maximize the business value of their CRM Solution. Across the globe and in multiple industries, Avanade helps enterprises create superior customer experiences, deepen customer relationships and maximize business agility.
The Dynamics CRM Solution Development team analyzes, programs and implements customer relationship management (CRM) systems for our clients. It ensures that other client software applications integrate well with the CRM solution, that the CRM solution meets the client's business needs, is easy to use and easy to maintain. As a CRM Solution Development Senior Analyst, you will be familiar with at least one leading commercial CRM system. You will assist Avanade delivery teams with CRM solution planning, analysis, design, build and test. You will also provide support in CRM issue escalation and resolution.
Day-to-day, you will:
⦁ Support design of conceptual architecture and technical solutions
⦁ Ensure that project quality meets Avanade standards through KPI identification and testing plan
⦁ Research customer CRM challenges and create solutions
⦁ Support continuous improvement of client experience with CRM system by proactively identifying potential challenges
⦁ Travel 80%
You are excited about working with a global technology leader to solve business-critical problems for some of the top companies in the world. You are a fast learner, self-starter, and creative thinker. You are passionate about software and its potential to move organizations forward through innovation.
Your technical skills likely include:
⦁ An understanding of common industry-standard business practices supported by CRM
⦁ Some understanding of CRM or other business management software (Microsoft Dynamics preferred)
⦁ Some knowledge of Software as a Service (SaaS) environments, Microsoft SQL Server, HTML, Microsoft ASP, Microsoft .NET, etc.
Your non-technical skills likely include:
⦁ Ability to work with clients to develop and manage an action plan
⦁ Some consulting experience to external clients
⦁ Experience working with global and offshore teams
⦁ Great communication skills.
Avanade® Is An Equal Opportunity Employer. Avanade prohibits discrimination and harassment against any employee or applicant for employment because of race, color, age, religion, sex, national origin, sexual identity or expression, sexual orientation, disability, veteran, military or marital status, genetic information or any other protected status.
Requisition ID - 47551
Avanade is the leading provider of innovative digital and cloud-enabling services, business solutions and design-led experiences, delivered through the power of people and the Microsoft ecosystem. Majority owned by Accenture, Avanade was founded in 2000 by Accenture LLP and Microsoft Corporation and has 30,000 professionals in 24 countries. Visit us at www.avanade.com.
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