CRM Functional Consultant
About the role
The CRM Solution Development team analyzes, programs and implements customer relationship management (CRM) systems for our clients. It ensures that other client software applications integrate well with the CRM solution, that the CRM solution meets the client's business needs, is easy to use and easy to maintain.
As a CRM Solution Development Senior Analyst, you will be familiar with at least one leading commercial CRM system. You will assist Avanade delivery teams with CRM solution planning, analysis, design, build and test. You will also provide support in CRM issue escalation and resolution.
Day-to-day, you will:
Support design of conceptual architecture and technical solutions
Ensure that project quality meets Avanade standards through KPI identification and testing plan
Research customer CRM challenges and create solutions
Support continuous improvement of client experience with CRM system by proactively identifying potential challenges
Travel as needed.
You are excited about working with a global technology leader to solve business-critical problems for some of the top companies in the world. You are a fast learner, self-starter, and creative thinker. You are passionate about software and its potential to move organizations forward through innovation.
Your technical skills likely include:
An understanding of common industry-standard business practices supported by CRM
Some understanding of CRM or other business management software (Microsoft Dynamics)
Some knowledge of Software as a Service (SaaS) environments, Microsoft SQL Server, HTML, Microsoft ASP, Microsoft .NET, etc.
Your non-technical skills likely include:
Ability to work with clients to develop and manage an action plan
Some consulting experience to external clients
Experience working with global and offshore teams
Great communication skills.
Requisition ID - 46630
Avanade is the leading provider of innovative digital and cloud-enabling services, business solutions and design-led experiences, delivered through the power of people and the Microsoft ecosystem. Majority owned by Accenture, Avanade was founded in 2000 by Accenture LLP and Microsoft Corporation and has 30,000 professionals in 24 countries. Visit us at www.avanade.com.
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