Cons, CRM Bus Analysis

Consultant, Customer Relationship Management (CRM) Business Analysis

Do you know what people want and how they can get it? So do we.

You love helping clients harness the power of technology to help solve their business challenges.

About you

You're passionate about software and how it can help some of the world's leading companies move forward through innovation. You're creative, you learn quickly and you enjoy organizing projects.

About the job

As a Customer Relationship Manager (CRM) Business Analysis Consultant, you are responsible for identifying, developing and putting into practice CRM solutions. You collaborate and give sound advice on project management, business process development and implementation to meet business objectives. You're comfortable to guide on training to help users become confident working with the latest systems and technologies.

Day to day, you will:

Translate your clients' needs into CRM solutions, including requirements approval, communication, traceability and re-use

Identify what clients need and translate this into CRM solutions, including requirements approval, communication, traceability validation and re-use

Collaborate with development and test team members on functional requirements

Work proactively to determine patches and upgrades to the CRM system

Use CRM workflow technology to automate business processes

Stay abreast of updates and new releases in CRM technologies

Guide users on how to use CRM effectively

Travel as needed.

Qualifications
Your skills

You're an excellent communicator who is comfortable sharing complex technical information to expert and non-expert colleagues and clients verbally and in writing. You probably have a Bachelor's degree in a relevant field, or appropriate education, and at least five years of experience, including CRM.

Your skills and knowledge include:

Working with clients as well as global teams on how to implement and maintain complex projects

Experience in facilitating projects with offshore teams

Extensive knowledge of CRM systems, especially Microsoft Dynamics CRM and related Independent Software Vendor (ISV) products, and putting business solutions into practice

Business process re-engineering (BRP)

Diagnosing and troubleshooting CRM issues.

About Avanade

Avanade is the leading provider of innovative digital and cloud services, business solutions and design-led experiences delivered through the power of people and the Microsoft ecosystem. Our professionals bring bold, fresh thinking combined with technology, business and industry expertise to help fuel transformation and growth for our clients and their customers. Avanade has 30,000 digitally connected people across 24 countries, bringing clients the best thinking through a collaborative culture that honors diversity and reflects the communities in which we operate. Majority owned by Accenture, Avanade was founded in 2000 by Accenture LLP and Microsoft Corporation. Learn more at www.avanade.com.

Avanade® Is An Equal Opportunity Employer. Avanade prohibits discrimination and harassment against any employee or applicant for employment because of race, color, age, religion, sex, national origin, gender identity or expression, sexual orientation, disability, marital status or any other protected status. Avanade is also committed to providing accommodations for persons with disabilities in accordance with the Accessibility for Ontarians with Disabilities Act .

Requisition ID - 57438

Avanade is the leading provider of innovative digital and cloud-enabling services, business solutions and design-led experiences, delivered through the power of people and the Microsoft ecosystem. Majority owned by Accenture, Avanade was founded in 2000 by Accenture LLP and Microsoft Corporation and has 30,000 professionals in 24 countries. Visit us at www.avanade.com.


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