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Avanade

Business Solution Architect - Dynamics 365 Customer Service

Milwaukee, WI

As a part of our North America Business Applications Team, the Business Solution Architect - Dynamics CRM Customer Service will be responsible for driving pre-sales and growth for our NA Dynamics CRM business. You will be a key member of the Avanade Go-to-Market Teams and leverage relevant industry experience to drive measurable growth through development and expansion of client opportunities.

As a Part of a Collaborative and Entrepreneurial Team, You Will:

Develop and execute pre-sales strategies, drive proposal efforts, and provide pre-sales support
Provide deep expertise in lead qualification, opportunity assessment, opportunity development, and proposal development
Act as the primary Dynamics Customer Service Subject Matter Expert on client engagements

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Master of the art of the possible Customer Service/Omnichannel Customer Experience demo
Shape and lead demonstrations that solve our clients' business problems
Consult and advise our clients and internal stakeholders on uses of Customer Service technology to solve business problems
Operate in a senior technology advisory capacity to CxOs and their senior leadership
Learn our client's business, their organization, systems, challenges, and goals
Participate in, and lead stakeholder brainstorming, discovery, planning, and design sessions
Craft the technical vision by mapping requirements to technical capabilities
Confidently present and articulate the business value of the proposed solution to business managers and executives
Build prototypes and proofs of concept (POC) to validate technical and solution decisions
Lead client facing and internal training (technology training and/or application specific training)
Contribute to continuously improving IP and demoware through creating reusable templates, sharing of knowledge, and building reusable demos
Be an innovator who can create new solutions using out-of-the-box thinking
Work directly with marketing on origination initiatives
Build relationships with Microsoft sales & pre-sales counterparts
Estimate and design staffing for proposed solutions.
Develop familiarity with ISV solutions for Dynamics 365 Customer Service

Your Technical & Non-Technical Skills Include:

Proven experience in Microsoft Dynamics 365 CRM/CE/Customer Service
Leading the presales process for large scale, global technology engagements
Knowledge of Omnichannel and Power Virtual Agent
Understanding of PowerApps and Customer Insights is beneficial
Experience working with or inside the Microsoft ecosystem
Strong personal track record in selling and closing large complex deals
Proven track record operating as a player/coach - accountable for driving specific deals while also being a deal coach and mentor to pursuit team
Strong track record in complex channel and partner management
Experience in assessing and managing the opportunity and risk associated with large scale complex services/consulting engagements
CxO impact and the ability to develop and grow long term, high value customer relationships at the Executive level
Superior communication and personal leadership skills in a high growth environment

Compensation for roles at Avanade varies depending on a wide array of factors including but not limited to the specific office location, role, skill set and level of experience. As required by local law, Avanade provides a reasonable range of compensation for roles that may be hired in California, Colorado, New York, and Washington as set forth below and information on benefits offered is here.

Role Location: Range of Starting Pay for role:

California:($170,850 - $213,000)

Colorado: ($147,900 - $174,000)

New York: ($181,050 - $213,000)

Washington: ($170,850 - $201,000)

Client-provided location(s): Milwaukee, WI, USA
Job ID: avanade-945162523
Employment Type: Other

Perks and Benefits

  • Health and Wellness

    • Health Insurance
    • Dental Insurance
    • Vision Insurance
    • Life Insurance
  • Work Flexibility

    • Flexible Work Hours
    • Remote Work Opportunities
    • Hybrid Work Opportunities
  • Office Life and Perks

    • Happy Hours
    • Snacks
    • Holiday Events
  • Vacation and Time Off

    • Paid Vacation
    • Paid Holidays
    • Personal/Sick Days
    • Volunteer Time Off
  • Financial and Retirement

    • 401(K) With Company Matching
    • Stock Purchase Program
  • Professional Development

    • Leadership Training Program
    • Mentor Program
  • Diversity and Inclusion

    • Woman founded/led
    • Black founded/led
    • Latinx founded/led
    • Asian founded/led
    • LGBTQ+ founded/led
    • Employee Resource Groups (ERG)
    • Diversity, Equity, and Inclusion Program

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